IT Specialist for Application Support

What will you do?
As an Application Support Specialist, you will ensure problem-free operation of the selected business critical applications. Working dynamically 24/5 while receiving an assistance of the 3rd level IT experts when dealing with major issues, makes the entire team capable of prompt reactions to all occurring incidents. That said, you will be at the head of ticket queue management, applications monitoring as well as general requests processing coming from the internal customers. 

Other responsibilities include the following:

• Ensuring the smooth operation of Global Applications, which support the business processes of Heidelberg Materials 
• Proactive monitoring of dashboards, where you can see the status of applications
• Check selected critical systems and applications before the start of business hours for a given part of the world
  
• Managing user accounts and accesses
• Maintaining and updating knowledge base
• Cooperating with the internal teams on task transitions

You are a great fit for the position if you …

• Have a minimum of 1 year of technical experience in Applications Support and hence, the administration, maintenance, support, and analysis of the related issues
• Have an IT background knowledge on Windows Server OS, Citrix, Networking etc.
• Are fluent in English language – both written and spoken

What is beneficial:

• Functional knowledge on enterprise ERP systems e.g., SAP
• Experience in working directly with vendors for 3rd party applications
• University degree in either Computer Science, Business Informatics, or other relevant fields

What do we offer?

• Hybrid work environment
• 7,5-hour workday and 5 weeks of vacation
• Employee career track including regular growth talks
• Extensive trainings (technical, soft skills and language courses)
• 2 sick days & 2 days off for your volunteering activities
• Daily meal contribution
• Benefit card (sport, education, wellness, health, culture)
• Mobile phone with company tariff
• Company reserved parking (car, motorbike, bike and lockers)
• Relax area and terrace

What’s going to happen next?
Firstly, apply for the vacant position! One of our recruiters will contact you within a working week. If there is an interest on both sides, we will schedule a face2face meeting in the Brno-based office with the Team Leader. Based on the mutual satisfaction, we would welcome you on board!