Director of Product Management
About Elevēo
Elevēo is a global provider of workforce optimization solutions tailored for contact centers. Headquartered in Prague, the company serves over 2,000 customers across 97 countries.
Elevēo's software suite encompasses several key areas:
• Workforce Management (WFM): Tools for agent scheduling, forecasting, and real-time adjustments to optimize staffing and operational efficiency.
• Workforce Optimization (WFO): Automated and manual analysis of customer interactions, utilizing AI and speech analytics to assess sentiment, agent performance, and compliance.
• Media Capturing: Omnichannel recording, auto-pause/resume during sensitive data exchanges, and media lifecycle management to ensure adherence to regulations like GDPR, HIPAA, PCI DSS, and CCPA.
Our platform integrates seamlessly with major contact centre systems, including Cisco Webex, Microsoft Teams, and Amazon Connect, offering deployment flexibility across on-premises, cloud, or hybrid environments. Elevēo’s user-friendly interface and robust analytics empower contact centres to enhance customer experiences, improve agent performance, and maintain stringent compliance standards.
What will be your key responsibilities:
As Director of Product Management, you will:
• Define and execute Elevēo’s product strategy to enhance customer experience and agent performance
• Report directly to the CEO and work closely with the heads of Engineering, Sales, and Customer Success
• Lead and grow a team of product managers and domain specialists across Workforce Management, Quality Management, Media Capture, and Analytics
• Drive integration initiatives with leading contact center platforms to expand Elevēo’s ecosystem
• Ensure compliance with industry standards and regulations through product design and implementation
• Collaborate with engineering teams to deliver cloud-native solutions hosted in AWS and on-premise
• Foster a culture of innovation and continuous improvement within the product organization
• Represent Elevēo at industry events and maintain relationships with key partners and customers
What experience should you have:
We are seeking a strategic product leader who can shape and scale our roadmap in alignment with market needs and Elevēo’s long-term vision.
Qualifications:
• 5+ years of experience in product management, preferably within SaaS or contact center technologies
• Deep understanding of omnichannel customer engagement, including voice, chat, email, and social media
• Ability to manage and mentor cross-functional product teams, including Agile squads and specialized expert groups
• Ideally some expertise in integrating with major platforms like Cisco Webex Contact Center, Amazon Connect, and Microsoft Teams
• Experience navigating complex regulatory environments (e.g., PCI DSS, GDPR, HIPAA)
• Background in developing and scaling AI-driven workforce optimization or compliance solutions is a plus
• Excellent communication skills for engaging with engineering, sales, customers, and executive leadership
• Fluency in English; proficiency in Czech or Slovak is a plus
What do you get in return:
• Creative environment with a strong sense of ownership, living agile
• Flexible home-office policy
• Global, multinational environment – HQ in Prague, offices in Slovakia and the USA
• Open and transparent culture
• Highly competitive salary
• Team events – company breakfasts, team buildings
• Budget for training and conferences, internal knowledge-sharing sessions
• Focus time – dedicated hours for education, experimentation, or open-source contributions
More benefits: https://joinElevēo.com/benefits/
