Conversion Agent for Croatian market

What will be your key responsibilities:

We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group.
We are creating a new team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets.
Are you good enough at helping people or even nudging them to complete key tasks? If so, this could be the role for you!

  • Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions
  • Pro-actively and regularly target various segments of customers in order to increase business performance
  • Engage with existing customers to improve their experience from registration to the customer lifecycle, sell them on new offers and improve retention, reactivation and share of wallet
  • Increase customer satisfaction and loyalty through exceptional service
  • Collect Business Intelligence data and customer feedback, propose new promotions

What experience should you have:

  • Sales or customer service experience would be great, but not must have
  • C2 level of Croatian language with good knowledge of English
  • Strong sales skills and communication skills
  • Goal orientation and growth mindset
  • Good analytical skills, empathy, and assertiveness
  • Interest in sports and/or gaming would be advantageous
  • Easy to adapt to long/short week shifts based on the sports calendar

What do you get in return:

  • Quarterly bonus
  • Cafeteria plan and electronic meal vouchers
  • Discounts and promotions by our partners and Penta group companies (e.g., Dr. Max Pharmacies: Gold Partner)
  • Occasional home office
  • 5 weeks of vacation
  • An interesting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English on daily basis)
  • No dress code
  • Various events for employees (sports and corporate events, internal competition for tickets for sports and social events etc.)
  • Brand new offices in the Churchill office complex
  • Our own café, relaxing zone, gym and great amenities around the office
Mám zájem o tuto pozici

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