Conversion Agent for Romanian market

What will be your key responsibilities:

Within just a few years, Fortuna has become an established brand among customers. We became a proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop. We want to go further and be known as having the best tech departments offering our employees the usage of modern technologies and being part of many exciting projects. Our new home is the remarkable Churchill II building, which has a view of the whole of Prague. Every detail underlines the company's corporate culture and represents our values. The workplace layout is 100% ecological, and the building provides ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honor, and respect for individual and cultural differences.

Do you want to be one of us?

We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group.
We are creating a new team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets.
Are you good enough at helping people or even nudging them to complete key tasks? If so, this could be the role for you!
  • Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions
  • Pro-actively and regularly target various segments of customers in order to increase business performance
  • Engage with existing customers to improve their experience from registration to the customer lifecycle, sell them on new offers and improve retention, reactivation and share of wallet
  • Increase customer satisfaction and loyalty through exceptional service
  • Collect Business Intelligence data and customer feedback, propose new promotions

What experience should you have:

  • Sales or customer service experience would be great, but not must have
  • C2 level of Romanian language with good knowledge of English
  • Sales skills as an advantage
  • Good communication skills
  • Goal orientation and growth mindset
  • Analytical thinking, empathy, and assertiveness
  • Interest in sports and gaming would be advantageous
  • Easy to adapt to long/short week shifts based on the sports calendar

What do you get in return:

  • Quarterly bonus
  • Cafeteria plan and electronic meal vouchers
  • Discounts and promotions by our partners and Penta group companies (e.g., Dr. Max Pharmacies: Gold Partner)
  • Occasional home office
  • 5 weeks of vacation
  • An exciting and challenging job of a successful international group at the Prague headquarters (informal international teams, communication in English daily)
  • No dress code
  • Various events for employees (sports and corporate events, internal competition for tickets for sports and social events, etc.)
  • Brand new offices in the Churchill office complex
  • Our café, relaxing zone, gym, and great amenities around the office
Mám zájem o tuto pozici

Poslat nabídku na e-mail

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