Within just a few years, Fortuna has become an established brand among customers. We became a proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop. We want to go further and be known as having the best tech departments offering our employees the usage of modern technologies and being part of many exciting projects. Our new home is the remarkable Churchill II building, which has a view of the whole of Prague. Every detail underlines the company's corporate culture and represents our values. The workplace layout is 100% ecological, and the building provides ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honor, and respect for individual and cultural differences.
Do you want to be one of us?
We aim to build the best and easiest-to-use websites and apps that make it as easy as possible for new and existing customers to sign up, deposit and bet/play casino games with Fortuna Group.
We are creating a new team that will target new and existing customers and proactively engage with them via tools such as online chat to help them complete key tasks such as sign up, deposit and place bets.
Are you good enough at helping people or even nudging them to complete key tasks? If so, this could be the role for you!
- Engage both new and existing customers through phone, online chat and whatever else you can dream up to help them complete key transactions
- Pro-actively and regularly target various segments of customers in order to increase business performance
- Engage with existing customers to improve their experience from registration to the customer lifecycle, sell them on new offers and improve retention, reactivation and share of wallet
- Increase customer satisfaction and loyalty through exceptional service
- Collect Business Intelligence data and customer feedback, propose new promotions