Group Customer Journey Specialist

What will be your key responsibilities:

Fortuna has become an established brand among customers within just a few years. We became a proud international Family of companies carrying Fortuna Entertainment Group from the first betting shop. We want to go further and have the best tech departments offering our employees modern technologies and being part of many exciting projects. Our new home is the remarkable Churchill II building, which has a view of the whole of Prague. Every detail underlines the company's corporate culture and represents our values. The workplace layout is 100% ecological, and the building provides ideal conditions for everyday work. We all work as one team and treat each other with respect, openness, a sense of honour, and respect for individual and cultural differences.

Do you want to be one of us?

FEG has vast databases of clients across our markets and brands, and we need to make sure that we are successful in retaining the players and that we keep them engaged with our brand.
We are in the process of optimising marketing tools, and we need to make sure that new tools are used smartly and effectively. That is why we are looking for a Group Customer Journey Specialist.
  • End-to-end customer journey control, measurement, and optimisation from KYC to dormant
  • Identifying different customer patterns based on the player source and first-played product
  • Lead the work around customer personalisation project and active participation in the marketing tools development
  • Analyse key data (KVDs) to ensure informed business decisions are being made
  • Contribute to the development of technical solutions for new products and services
  • Actively seek out potential areas for synergy in development within individual countries in the group.
  • Observe and influence responsible gaming principles according to group policies and regulations

What experience should you have:

  • Extensive and detailed understanding of customer operations in the betting & gaming industry
  • Experience working with a multi-channel brand(s)
  • Proven analytical capability
  • Strategic thinking and creative problem-solving
  • Ability to develop and maintain strong working relationships with internal and 3rd party partners.
  • Strong customer ethos and the ability to channel customer insight into profitable deliverables
  • Able to operate efficiently in an international environment

What do you get in return:

  • Variable compensation bonus
  • Five weeks of holidays
  • Flexible working hours and home office
  • Individual career development plan
  • Meal allowance and Cafeteria Benefit System (universal vouchers for sport, culture, travelling, and health)
  • Special offers and discounts from our partners (Dr Max, Datart, Škoda Auto)
  • Various events for employees (tickets for sports events, Well-being programs, workshops, conferences)
  • The gym (open 24/7 also with Yoga classes, Circuit training)
  • An informal environment with no dress code
  • Fresh coffee by our Barista, fruit Mondays
  • Modern offices in the Churchill office complex with views of Prague castle
Mám zájem o tuto pozici

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