IT and SRE Technician (Level 1)

Meet Chemaxon:

Chemaxon is a science-driven chem- and bioinformatics company. We provide a variety of software solutions for companies and end-users mostly from the pharmaceutical and biotech industry.

About this opportunity:

The IT and SRE Technician plays a key role in problem-solving; providing valuable support for people in Chemaxon. He/she strengthens the collaboration between development and IT operations being in close connection with the IT and SRE teams.

What will be your key responsibilities:

  • Support all company employees and technology including but not limited to software, hardware, AV equipment, computers, and mobile devices.
  • Manage daily ticket queues and tasks while following standard operational procedures.
  • Manage and deploy hardware, accessories, and software for users and teams.
  • Provision/deprovision users and manage their permissions in various systems.
  • Assist with employee onboarding and offboarding tasks.
  • Manage and deploy computer and service upgrades.
  • Complete basic repairs on defective equipment or manage their warranty service.
  • Carry out basic procurement activities of ordering computers, peripherals, mobile devices, software licenses, etc.
  • Register and maintain financial assets in an asset inventory through their lifecycle.
  • Collaborate with IT and SRE teams to improve the support experience of Chemaxon employees.
  • Collaborate with Finance or Procurement in case of ordering, selling, donating, etc. devices.
  • Collaborate with Office Management in order to keep the office’s IT equipment running.

What experience should you have:

  • Fresh graduates or students with active studies are welcome to apply.
  • Ability to follow written documentation.
  • Ability to understand and gather information on technical issues.
  • Ability to solve technical issues or make a call on escalation.
  • Familiarity with desktop or server administration tasks (Windows, macOS, Linux).
  • Familiarity with using ticketing systems.
  • Great communication skills.
  • Good command of English.

Further experience that might be beneficial:
  • Experience with Unix/Shell scripting.
  • Experience with programming languages.
  • Experience with relational databases or NoSQL.
  • Experience in authentication/authorization.
  • Experience in managing ticketing systems.

What do you get in return:

  • Competitive salary in an innovative company.
  • To be a part of a young, creative and progressive team.
  • Pleasant and homely atmosphere: leisure and recreation area, playing corner for children.
  • Yearly training budget supporting your professional development.
  • Yearly user conference with social programs.
  • Everyday use of English in a multicultural environment.
  • Continuous learning opportunities.
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