IT Support Specialist

As an IT Support Specialist, your primary focus will be to provide exceptional end-user support to our
users and executives, and to ensure that all staff-facing hardware and software requirements are met.
You will touch on many aspects of IT and expertly support a multitude of technologies, with
responsibilities including Apple device management, Microsoft hardware and software support,
infrastructure, security, and network configuration and management, and much more.
In this role, you will be measured on your ability to accurately and effectively resolve and log all tasks
and issues assigned to you.

• Provide comprehensive IT support for the efficient resolution of user-reported incidents and

requests, ensuring related tasks are followed through to completion and resolved in a timely
manner.

In this role you will

• Identify potential system or process issues and escalate to IT Manager.
• Build and maintain user systems such as laptops and virtual desktops, and manage all related accounts
• Configure and maintain other office IT equipment such as printers, routers, etc.
• Complete projects related to the configuration and maintenance of all user-facing software and

corporate applications. This includes researching products and software and their features,
providing user training, and managing access and permissions.

• Continuously review and analyse all processes, procedures, tasks, and outcomes with the aim

of making recommendations to improve upon them.

• Document all work including standard operating procedures (SOPs) and contribute to our

knowledge base as needed.

• Provide excellent customer service, be a great communicator and problem solver, and use a

high level of individual judgment to ensure customer satisfaction.

• Manage multiple priorities in a high-pressure environment.
• Continuously develop and improve your own technical aptitude.

• 2+ years of hands-on experience in both user and systems support, or related IT roles.
• Proven experience supporting a multitude of different operating systems and devices (Apple,

Microsoft, etc.), as well as remotely located end-users and systems.

• Experience with Apple and Microsoft device management (ARD, SCCM) and device security/hardening.
• Experience working with Windows Server tools (Active Directory, Exchange).
• An understanding of hardware (including storage), virtualization, networking concepts (TCP/IP,

DNS, DHCP), information security, and enterprise applications.

• Some exposure to virtual desktops (VDI) in a corporate environment an asset.
• Experience supporting Telephony and video conferencing systems (VOIP/PBX).
• Ability to quickly analyse complex issues and come up with innovative solutions.
• Self-motivated with a strong sense of ownership and urgency to deliver tasks and projects in a

timely fashion.

• Autonomous, detail-oriented, highly organized, and quick to adapt to changes.
• Excellent English communication skills, both verbal and written.
• Ability to work outside of typical business hours on occasion.
• Certifications (e.g., ITIL® Foundation, Apple Certified Support Professional (ACSP), MCSA,

CompTIA A+, etc.) a huge asset.

• Ability to handle some physical lifting as required.

• Enthusiastic, driven and professional team
• Opportunity to get hands-on experience in a broad spectrum of activities
• Dynamic enviroment in a brand-new branch
• Pension and life insurance contribution
• Professional support, development and trainings
• Brand-new offices in the center of Prague
• English speaking collective