Junior Site Reliability Engineer

Currys is Europe's leading specialist electrical and telecommunications retailer and services.

You will be a part of the application management function and in constant contact with our Architecture team and Technical leads as well. Your main responsibility will be improving the reliability and resilience of our systems in the production environment and actively looking for anomalies and any upcoming issues. You will also be responsible for the supporting tools’ development and their maintenance.

What will be your key responsibilities:

▪ Monitor the functionality of our e-commerce website
▪ Coordinate priority incidents and releases
▪ Work with the 3rd parties (Adobe, Microsoft, Google, World Pay etc.)
▪ Work on daily shifts and hold 24/7 on-call rota
▪ Work on high priority incidents (you will be able to identify issue and help developers
to resolve it)
▪ Support business projects
▪ Master production, problem management and production incidents management
within SLA including 24/7 support
▪ Automation of current processes and regular operations work
▪ Ensure that Services and/or Applications are restored in a timely manner
▪ Lead P1/P2 incident resolution and actively manage communication between various
resolver groups
▪ Support processes improvement implementation

What experience should you have:

▪ Solid IT Background
▪ To be adaptable, flexible and willing to learn new skills
▪ Ability to drive resolution and work under pressure
▪ Experience in an IT support role or Customer Support environment
▪ Good communication skills
▪ Fluent professional English
▪ Understanding of software development lifecycle and DevOps culture
▪ Basic knowledge of PHP, HTML, SQL
▪ Expert analytical skills
▪ Capability to explain technical problems in English to non-IT colleagues and vice versa
▪ Working experience with various ticketing and monitoring tools

What do you get in return:

▪ You can fully enjoy 25 vacation days
▪ 110 CZK/day lunch vouchers via e-lunch card
▪ Bonus and loyalty scheme
▪ Home office, yet office is still partially open, sick days
▪ Extensive training offer; hard and soft skills trainings, language courses, internal conference and interesting guest speakers, currently in a virtual form.
▪ You can mix benefits of your choice in our Cafeteria benefit system (holidays, recreation, well-being, work life balance, personal and professional development, literature, e-meal vouchers, etc.)
▪ Contribution to pension or life insurance scheme
▪ Discount for mobile contracts
▪ Company library – you can borrow from wide variety of books on professional development, leadership, business, marketing, public speaking, etc.
▪ Plenty of social events and charity activities (Christmas party, boat party, Halloween party, football tournament, summer BBQetc.) are temporarily stopped, however we are already looking forward to inviting all the new colleagues once we can organize them again
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