Senior Technical Support

We are looking for Technical Support for a client providing IT and Telco services. You will provide support for products from the company's suppliers such as Oracle, VMware, Cisco, etc.

What will be your key responsibilities:

  • You will be involved in technical support 24/6 and you will be occasionally on a call emergency
  • You will provide technical support for a delivered solution, you will install software upgrades and troubleshoot problems within SLA parameters (cause identification, finding solutions, applying a solution to production)
  • You will work in a team with senior colleagues who are willing to help you find the right solution
  • You will communicate not only with customers, but also within the company with the sales and delivery team, developers, and vendors

What experience should you have:

  • Education in the field of TI / Telco or interest in this area
  • The advantage is to have experience in a similar position (helpdesk, L1/ L2 support, IT support)
  • Knowledge of some of the following networking technologies: SBC, Application Server, DRA / DEA, STP or MGW and EMS - Nokia Genband Ribbon model G9 hiG 1800
  • The advantage is to have a practical experience with troubleshooting, configuration of platform technologies such as Linux, Open Stack, virtualization, cloud, microservices, containers, orchestration, NFV
  • Communicative English (B2)

What do you get in return:

  • 5 weeks of holiday
  • Flexible working hours
  • Homeoffice
  • Modern company's environment
  • Meal allowance
  • Training courses and conferences
  • Great onboarding program
  • Social and sports events, Xmass party
  • Bonuses
  • Start date immediately
  • Contract for an indefinite period
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