Service Delivery Manager

Experience with a position in the customer team? Communicative? Proactive approach? ITIL? Project management? If yes, please send us your CV...

What will be your key responsibilities:

  • delivering IT services towards our customer according the contract
  • invoicing of delivered services according the price list
  • governance
  • add-on sales
  • continuous service improvement
  • coordination of efficient, real-time collaboration with all involved stakeholders,
  • in order to ensures delivery of quality outcomes in a timely manner.
  • being an escalation point of contact for given customer.
  • ensuring timely and professional communication toward customer and internal Teams.
  • ensuring delivery of regular reports towards Customer Unit and customer.
  • participating on Major Incidents to gather and provide all needed information toward Major Incident team and vice versa towards customer
  • ensures proactive incident analysis and problem ticket creation if needed
  • keeping healthy incident lifecycles
  • ensuring proper reporting, invoicing, forecasting

What experience should you have:

  • knowledge of ITIL processes
  • fluent English (written and verbal)
  • experience from Incident&Problem and/or Project Management role/ Change mangement role
  • communicative, proactive
  • an eye for details and a self-driven attitude
  • strong negotiation skills
  • stress resistance
  • ability to work in demanding environment

What do you get in return:

contract is for an indefinite period of time > we count on you!
  • work partially or completely remote > work from wherever it suits you
  • extra holidays > we have 25 days off plus 2 sick days.
  • we contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • educate yourself > we regularly organise and pay for IT courses, certifications, language training and personal development courses
  • 77 Kč meal allowance on top of your salary
  • reward for a new colleague > refer another colleague to us and get up to 80,000 CZK
  • we'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law
  • extra work is appreciated > when overtime is needed, we pay more than the law requires
  • stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport
  • Nordic culture > at Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.
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