Sofware Support Specialist

DODO is unstoppable! 🚀 We are a technology and logistics service for e-commerce, retail, restaurants, and fast food, and within a few years, we have become one of the largest last-mile delivery providers in Europe. We currently operate in 6 markets where we partner with the biggest clients to help them deliver their goods to their customers as quickly as possible, so our service must be one step ahead of the rest of the market. We use advanced technology and are developing our own logistics platform, GAIA, which facilitates real-time data collection. This enables us to deliver goods faster, more efficiently, and more sustainably.


What will be your key responsibilities:

And who are we looking for?   

Join our support team responsible for user and client care. Our platform, used by over two thousand drivers, covers not only logistics processes but also finance, HR, fleet management, and more. Your primary tasks will include handling inquiries and feedback from users of our logistics platform through various channels such as helpdesk, phone calls, and internal communication tool. You will be responsible for identifying and resolving issues and requests, and assisting in the implementation of new features. From the technical side, you will have the option to check logs, databases, and monitoring tools. For successful resolution, you will also need to gather information from colleagues and document newly acquired knowledge. Our support operates 24/7, so you will rotate with colleagues in on-call shifts, which are properly financially compensated.


A little more about DEV in DODO: 

  • We take an agile approach to development. Some teams work in Scrum, for others Kanban is better. 
  • Our management and decision-making are based on data, collecting the right data, and analyzing it is one of our top priorities. 
  • We use GitFlow, we have continuous integration and continuous deployment in Azure DevOps. 
  • We are a Microsoft Gold partner, we run our systems in Azure. 

What experience should you have:

Your profile: 

  • Good spoken and written communication - in Czech and English (other languages are an advantage, e.g., German). 
  • You approach problems responsibly and independently (you can test simple issues, find information from colleagues, etc.) 
  • You are responsible, organized, communicative, and above all, patient. 😊 
  • An advantage will be awareness of and interest in modern technologies. 
  • You don't mind occasional night work - our support runs 24/7, so it's sometimes necessary to solve urgent problems outside regular working hours. 
  • Experience in a similar position (helpdesk, IT support, ...) is welcome. 

What do you get in return:

What we can offer you: 

  • Work on a unique logistics data-driven platform in a stable team within one of the TOP3 European last-mile companies and the opportunity to grow with DoDo. 
  • Annual bonus scheme, meal allowance, and discounts with some of our partners. 
  • Possibility to work from a new dog-friendly office in Prague - Karlín (near Křižíkova metro station). 
  • Flexible working hours and home-office. 
  • An informal working environment where we feel comfortable, motivated, and supported to be creative and do our best. 
  • To be part of the "trendsetter" culture and participate in developing new, unique features and international projects. 
  • Various company events such as inspirational breakfasts or company-wide teambuilding. 
  • Opportunities for continuous development - through our internal DoDo Academy or various external trainings, conferences, and workshops, ... 
  • Multisport card at a discounted price. 
  • 5 weeks of vacation
Mám zájem o tuto pozici

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