Cognizant CDB - AIA
Cognizant’s Digital Engineering Practice have been working towards partner and support our client’s digital transformations and platforms requirements. As we are strengthening our European operations, the Digital Practice wants to leverage our thought-leadership capabilities to drive clients to accelerate the pace of their inevitable towards cloud-based applications and their journey. Cognizant has implemented the strategic global relationships to support our aspirations going forward.
About the role
Excellent Technical expertise on Spotfire Administration/application with Hands-on experience on platform support including environment setup and upgrade
PoC for all customer escalation for issues in the platforms during EMEA hours and coordinate with concerns team to resolve these issues with minimum business impact.
Expertise in Spotfire Dashboard and Report level Support, Issue troubleshooting. Enhancement and Bugfix experience with Hands on.
Vendor communication experience with ticket creations, troubleshooting issues with IBM.
Experience working with teams including DBA, Network, Windows, UNIX, Platform teams, windows, UNIX, Linux.
Databases: Oracle, Teradata, SQL Server, Big Data, AWS server’s knowledge.
ITIL Framework knowledge with Change, Problem, Incident, Request, Configuration, Knowledge management.
Hands-on for SDLC and IML experience including Setup, IQOQ, Testing.
Excellent Communication skill for onsite position to interact daily with customer’s end users engineering teams Experience with ticketing tools like Service Now Testing tools like Quality Center or ALM Versioning tools like MIDAS or Subversion recommended.
Ensure adherence to SOW requirements including client security and compliance needs
Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution
Ensure adherence to defined processes (like creating problem records, performing timely RCA's, creating knowledge articles, maintaining application documentation etc.)
Prepare performance dash boards & management reports
Ensure schedule adherence for release requests and notify stakeholders in case of deviations
Our ideal candidate
Experience using Linux (Knowledge of basic commands is enough);
Passionate about in Continuous Integration / Continuous Delivery (CI / CD);
Experience with tools like remedy, service now, putty, SQL
Excellent communication skills, ability to interact with client lucidly
Experience of working in on-off model, in multi-vendor environment, team acceptability as per own behaviour.
What you can expect
Become part of the ‘flagship’ success story - We go through enormous growth.
An organization driven by technology – We have a tremendous technology backbone
Open, ‘can do’ team spirit
An environment where you can make your own ideas a reality