Technical Operational Support Lead Analyst for ETL

Key Responsibilities:
Service Management:

• Responsible for the project tasks assigned
• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
• Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
• Conduct peer reviews and ensure quality of deliverables.

Service Execution:

• Comply to defined process during task execution (including problem management, KEDB management etc.).

Knowledge Management:

• Contribute and participate proactively in knowledge sharing sessions
• Provide complete KT to support teams before any production release.

People Management:

• Manage and mentor the mentees (team)
• Provide inputs for development of learning plan for the team
• Act as a buddy for new hires
• Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:

• Adhere to Organization policies and procedures
• Participate in project and organization initiatives led by the Delivery leadership
• Contribute new ideas and innovative approaches at work, including CSI themes

Informatica, IICS, StreamSets, SQL, Unix

Matillion, Snalogic
Employee Status : Full Time Employee

Shift : Day Job
Travel : No