Technical Operational Support Lead Analyst for ETL

Technical Operational Support Lead Analyst for ETL Technologies
What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU — people with an entrepreneurial spirit who want to make a difference in this world.
Provide ticket based technical support in ETL. Well aware of ITIL Support modules for Incident, Change, Service Request, Problem and Knowledge Management in ServiceNow.

Jaké budou vaše klíčové odpovědnosti:

Key Responsibilities:
Service Management:

  • Responsible for the project tasks assigned
  • Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure
  • Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

  • Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc.)
  • Conduct peer reviews and ensure quality of deliverables.

Service Execution:

  • Comply to defined process during task execution (including problem management, KEDB management etc.).

Knowledge Management:

  • Contribute and participate proactively in knowledge sharing sessions
  • Provide complete KT to support teams before any production release.

People Management:

  • Manage and mentor the mentees (team)
  • Provide inputs for development of learning plan for the team
  • Act as a buddy for new hires
  • Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:

  • Adhere to Organization policies and procedures
  • Participate in project and organization initiatives led by the Delivery leadership
  • Contribute new ideas and innovative approaches at work, including CSI themes

Jaké zkušenosti byste měli mít:

Informatica, IICS, StreamSets, SQL, Unix

Co dostanete na oplátku:

Matillion, Snalogic
Employee Status : Full Time Employee

Shift : Day Job
Travel : No

Mám zájem o tuto pozici

Poslat nabídku na e-mail

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