Technical Specialist

You would be working in our 24/7 monitoring team for workload automation services.

You will be helping with ensuring a stable quality for our multiple customers.

Schedule is agreed on a monthly basis with the rest of the team and lean on to have two members on night shift.
Shifts are 12h long(daily or night). This gives a chance to flexibly manage your time.

What will be your key responsibilities:

Monitor production and test environment.
Resolve INC tickets or create tasks for responsible teams.
Call On-call specialist in certain situations.
Inform customer about unplanned outages via email.
Contribute to overall satisfaction of our customers.

What experience should you have:

Basic understanding of distributed platform servers, Unix, Linux, Windows, Mainframe.
Proficient with MS Office tools
Good written and verbal .communication skills in English language.
General understanding of IT.
Willingness to learn and cooperate with team.
Problem solving and critical thinking skills are advantage.
Knowledge of Service Now advantage.
ITIL training is advantage.
Experience in working in global IT environment is advantage.

What do you get in return:

The contract is for an indefinite period of time. We count on you!
Work partially or completely remote. Work from wherever it suits you.
Extra holidays. We have 25 days off plus 2 sick days.
We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
77 CZK meal allowance on top of your salary.
Reward for a new colleague. Refer another colleague to us and get up to 80,000 CZK.
We'll support you when you're sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
Extra work is appreciated. When overtime is needed, we pay more than the law requires.
Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.

+ Possibility to grow
+ Work in friendly and stable team
+ Positively impact customer services and improve them
+ Access to Udemy and Interskill licenses

Mám zájem o tuto pozici