Time Services Delivery Manager with French

Time Services Delivery Manager ( BeNeLux ) with French, Novartis, Prague, Czech Republic

The purpose of this role is to provide expert services for employees, managers and P&O Services community in the area of Time processes and act as a subject matter expert for these services for country – France, Belgium, & Netherlands

Time & Attendance process subject matter expert in the area of processes and sys-tems providing expertise advice to the Time Services associates in the form of training and knowledge management base.

A lead and representative of Time & Attendance processes from P&O Operations in the HCM Program for the respective region, responsible for managing activities for the respective process area.

Acts as a SME for Global and Regional business processes, systems and parallel pro-jects under process scope. This role has the potential to scale up to take a manager role for additional countries within the European region.

What will be your key responsibilities:

Your key responsibilities:
Your responsibilities include, but are not limited to:
  • Monitors the overall performance of the team of Time Services specialists and experts to achieve SLAs focused in the given region.
  • Supports the Payroll and Time Services team and Supplier in completing Time & Attendance operations for the purpose of ensuring the timely and accurate payroll generation
  • Ensures compliance in line with Data Privacy and Protection guidelines, and other relevant legislation across Time Services affected statutory payments and across identified geographies
  • Manages daily workflow by level- setting processing volumes and schedules to ensure timely positive and negative time processing, Service Level Agreement and Quality goal achievement.
  • Measures and evaluates root cause analysis for Customer Satisfaction results negative responses
  • Responsible for a team based onsite in Huningue, Les Ulis, Purs and in NGSC Cairo
  • Leads, coaches, motivates and develops a team of Time Services specialists and experts utilizing team and individual performance results
  • Leads the assigned team to implement and support the project initiatives
  • Works closely with Project Managers to complete delivery tasks delegated by the Project Managers in support of system implementations

What experience should you have:

  • Demonstrative language skills on communicative level to handle daily agenda (English & French)
  • Additional BeNeLux language would be an advantage but not essential
  • Working experience in HR Operations and projects within global company
  • Experience leading a small size teams and people is desired, Background in HR preferred
  • Experience with transformation initiatives and transition projects is preferred
  • HRIS / SAP / PS / Kronos / Atoss / WD system knowledge is advantage
  • Multiple country HR regulations knowledge is preferred

What do you get in return:

  • Opportunity to make an impact in a global organization
  • Unlimited working contract
  • Generous salary package
  • Monthly pension contribution up to 3% of Basic Gross Salary
  • Car allowance of 12.000 CZK/month
  • Annual performance bonus
  • Cafeteria benefit program in the amount of 12.500 CZK per year
  • Meal vouchers in amount of 90 CZK for each working day (full tax covered by company)
  • Risk Life Insurance and insurance in case of long-term sickness
  • 5 weeks paid holiday per year
  • 4 paid sick days within one calendar year
  • Bridge Days & Christmas holiday
  • Public Transportation allowance
  • Sport benefits: MultiSport Card
  • Flexible working hours (core business hours defined)
  • Working remotely or from the office
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