Time Services Delivery Manager with French
Time Services Delivery Manager ( BeNeLux ) with French, Novartis, Prague, Czech Republic
The purpose of this role is to provide expert services for employees, managers and P&O Services community in the area of Time processes and act as a subject matter expert for these services for country – France, Belgium, & Netherlands
Time & Attendance process subject matter expert in the area of processes and sys-tems providing expertise advice to the Time Services associates in the form of training and knowledge management base.
A lead and representative of Time & Attendance processes from P&O Operations in the HCM Program for the respective region, responsible for managing activities for the respective process area.
Acts as a SME for Global and Regional business processes, systems and parallel pro-jects under process scope. This role has the potential to scale up to take a manager role for additional countries within the European region.
What will be your key responsibilities:
Your responsibilities include, but are not limited to:
- Monitors the overall performance of the team of Time Services specialists and experts to achieve SLAs focused in the given region.
- Supports the Payroll and Time Services team and Supplier in completing Time & Attendance operations for the purpose of ensuring the timely and accurate payroll generation
- Ensures compliance in line with Data Privacy and Protection guidelines, and other relevant legislation across Time Services affected statutory payments and across identified geographies
- Manages daily workflow by level- setting processing volumes and schedules to ensure timely positive and negative time processing, Service Level Agreement and Quality goal achievement.
- Measures and evaluates root cause analysis for Customer Satisfaction results negative responses
- Responsible for a team based onsite in Huningue, Les Ulis, Purs and in NGSC Cairo
- Leads, coaches, motivates and develops a team of Time Services specialists and experts utilizing team and individual performance results
- Leads the assigned team to implement and support the project initiatives
- Works closely with Project Managers to complete delivery tasks delegated by the Project Managers in support of system implementations
What experience should you have:
- Demonstrative language skills on communicative level to handle daily agenda (English & French)
- Additional BeNeLux language would be an advantage but not essential
- Working experience in HR Operations and projects within global company
- Experience leading a small size teams and people is desired, Background in HR preferred
- Experience with transformation initiatives and transition projects is preferred
- HRIS / SAP / PS / Kronos / Atoss / WD system knowledge is advantage
- Multiple country HR regulations knowledge is preferred
What do you get in return:
- Opportunity to make an impact in a global organization
- Unlimited working contract
- Generous salary package
- Monthly pension contribution up to 3% of Basic Gross Salary
- Car allowance of 12.000 CZK/month
- Annual performance bonus
- Cafeteria benefit program in the amount of 12.500 CZK per year
- Meal vouchers in amount of 90 CZK for each working day (full tax covered by company)
- Risk Life Insurance and insurance in case of long-term sickness
- 5 weeks paid holiday per year
- 4 paid sick days within one calendar year
- Bridge Days & Christmas holiday
- Public Transportation allowance
- Sport benefits: MultiSport Card
- Flexible working hours (core business hours defined)
- Working remotely or from the office
Manuvia Expert Recruitment
Prague
36 - 42 000 CZK/m
