Warranty Claim Assessor -Japanese

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility and quality. Our client is currently seeking to hire a Warranty Claim Assessor-Japanese(m/f/d) in Maastricht.

What will be your key responsibilities:

  • Checking complex and high-value warranty and goodwill claims if they meet the current regulations
  • Making fair and independent decisions
  • Managing warranty and goodwill claims and costs
  • Providing transparent reasons for decisions via chat to the Retailer
  • Communicating, when necessary, with different countries to align decisions
  • Communicating, when necessary, with the Technical Department to gain clarification of engineering details
  • Operating master data corrections and chargebacks concerning audit results

What experience should you have:

  • Fluent English
  • Excellent Japanese (C2)
  • Several years of experience in warranty and goodwill processes
  • Educational background as passenger car and/or VAN mechanic and/ or service advisor
  • Excellent communication skills
  • Preferably affinity with the car trade, technology and/or electronic equipment
  • Ability to identify, analyze and resolve problems over the phone with involved partners
  • Ability to understand the relationship between internal and external processes and how tools and support systems interact
  • Good knowledge of MS Windows Office

What do you get in return:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including 6 weeks housing and reimbursement for the first arrival, housing fee and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Result-oriented bonus (variable payment)
  • Holiday allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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