1st Level Support Expert with German - Brno/Bratislava

The Delivery Unit Customer Touchpoints (TOU) is the central communication interface for internal and external customers and suppliers. The Value Stream TOU is responsible for the implementation and optimization of the end-to-end process chain of operations, from procurement to the release of the invoice and payment. The Customer Touchpoints is in charge for the entire Procurement and Payment support (First and Second Level) as well as processing group payment transactions and bank accounting. Furthermore, we initiate and support process improvements in close collaboration with Process Management. We are working on SAP platform and connect our experts in an international team (mainly located in Leipzig, Bonn, Bratislava and Brno). We offer advanced trainings and further education to improve your expertise and soft skills.

What will be your key responsibilities:

Handling phone or written queries of DT colleagues and external suppliers and tracking them in the ticketing tool /sales force as cloud solution for the PTP Process, Systems and Tools
Different kinds of administration tasks: access creations and updates, sourcing and contract management support, support on resolution of various accounting queries, preparation of reports
Process services: e-Auction creation and users support, individual supplier communication, event monitoring, upload and download support
Participation on innovation: migration and rollout services tasks
Incident Management

What experience should you have:

Fluent German, English on communication level as it is company language, Czech/Slovak is a plus
Higher education or University degree, preferably with focus on Economy or Accounting
Customer service experience is a big plus
Experience with Salesforce, SAP and PTP-Process, -Systems and -Tools
Experience in procurement/ accounting chain of international company, esp. SSC is a big plus
Know- how of MS Office (Excel, Word, Outlook)
Customer friendly spirit and team player
Motivation to be creative and to collaborate on process developments and innovations
Self-confident and friendly style of communication
Focus to independently find a solution in complex situations
Enthusiasm for abroad introduction training in Germany and other following trainings
Ready to learn fast and enjoy new inputs
Ready to work in a dynamic international environment of a big European company

I want to apply

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