Application Support - Praha - Hybrid

Our partner is part of a large international group under the umbrella of a prominent French financial institution. Recognizable for its star logo seen at global tennis events, they share a common mission – to protect their clients from sudden life events like loss of employment or long-term illness. As part of their team, you will play a key role in ensuring the smooth operation of their applications, serving clients across multiple European countries.

What will be your key responsibilities:

Provide technical support and maintenance for internal applications in the TEST environment, including configuration, installation, and testing of new versions.
Offer L2 application support, using tools such as JIRA and ServiceNow to manage incidents and tickets.
Troubleshoot and resolve software and technical issues for customers efficiently.
Gather and analyze the necessary information to address and resolve customer inquiries.
Manage customer expectations on estimated response times for issue resolution.
Conduct extensive research and document technical issues thoroughly.
Collaborate with other Technical Support team members on strategic projects as needed.

What experience should you have:

Fluent English proficiency (minimum B2 level).
At least 2 years of experience in application or system support.
Experience with Linux (at least 2 years) – ability to run commands, manage the system, and ideally script.
Knowledge of web and application servers (e.g., Apache, Tomcat, WebSphere).
Experience with monitoring tools like Splunk, Dynatrace, Witbee or similar.
Experience with ticketing systems such as JIRA or ServiceNow.
Understanding of Bash scripting (knowledge of Python is a plus).
Strong analytical and problem-solving skills.
Excellent organizational and communication skills.
Experience in an international environment is a plus.

What do you get in return:

Work in a dynamic and professional team within an international company with a solid financial background.
Flexible working hours, allowing you to choose your start and end times.
A wide array of benefits, including: 5 weeks of vacation; 18,000 points per year in the cafeteria system for cultural, sports, educational, or other activities; Meal vouchers; Generous pension contributions; etc.
Access to professional and soft skills training, along with talent programs.
Opportunities to participate in CSR activities and collaborate with experts in your field.

I want to apply

Send offer to e-mail

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