Chief Operations Officer

As an Operations Director you will be responsible for our Fulfilment centre in Hungary as well as Last Mile. You will evaluate data and metrics as you lead and encourage employees to maximize performance, implement succession plans and create cohesion between departments, and broadly scale the growing company. You will oversee and manage the day-to-day operations from the front necessary for business success and growth. You will report to the Group Chief Operations Officer of Rohlik Group and work very closely on a daily basis with the CEO of Kifli.hu.

Customer Experience

● Be responsible for the overall success of the Customer Experience together with the marketing and commercial team.

● To improve the customer experience, lead and set strategic operational and performance goals and KPIs for your team and hold them accountable. Use data as a key driver to motivate and engage your team.

People and organisation

● Creating forums for feedback, and building an environment of trust and collaboration

● Work closely and effectively with Human Resources to attract and retain great talent

● Recruitment, training and monitoring of team members' staff performance and progress, ensuring always that acceptable behaviour and practices are role modelled.

● Determine labour budget based on sales budget/forecast

Effectiveness & Efficiency

● Initiate, stimulate, organise, and manage continuous improvement against a background of Operational Excellence and Lean Thinking. Infuse this into every vertical of the business.

● Rigorously measure operational metrics and KPIs (including productivity, production, and warehouse efficiencies) and lead the weekly metrics meeting to drive constant optimisation.

● Inspiring continuous improvement (according to PDCA) and creating an environment which allows people and teams to celebrate success, and safely learn from failure. Creating forums to encourage the cross-pollination of ideas to improve effectiveness and efficiency.

● Lead the annual operations budget and project capex budget

Health & Safety

● Ensure the fulfilment centre exceeds all Health & Safety regulatory requirements and is seen by all as a safe and welcoming environment.

● Ownership of our governance

• A proven track record in operations leadership in a Food Manufacturing, Retail or FMCG environment with experience in (last mile) logistics and supply management.
• Entrepreneurially minded, with attention to detail and takes an innovative approach to problem solving
• Very ambitious and are very hands-on as you will do the job yourself in the beginning
• Experience analysing budgets, forecasts and financial statements
• Successful track record leading teams and organizational effectiveness
• Driven to achieve highest quality in daily work and constantly improve customer satisfaction
• You enjoy working in an innovative and ever-changing environment
• Have a proven track record of sound commercial acumen and proven ability of delivering against

• Your work will have a direct impact on the company's results
• We will implement your good ideas almost immediately – not waiting for the approval of the headquarters somewhere in the world
• You will not be bound by corporate processes
• Your work has to be innovative and meaningful, we do not want to follow trends, but set them
• Last but not least, we mainly offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and a legendary company events