Operations consist of two key parts – Fulfillment Centers and Last Mile. Operations are at the heart of the entire company and are a physical element of our service, also the only physical contact we have with our customers.
There are two major activities in our Fulfillment Centers. Receiving, where we take care of receiving goods from suppliers, check quantity and quality of received goods, clear the received goods on shelves and prepare goods for dispatch. Expedition is the second section. Here we prepare the entire purchase, from selection of products that the customer has added to the purchase, to delivery to the courier. Orders are first divided into sections and then sorted into assigned shipping boxes. From there, the goods travel to "bagging", where the purchase is folded into bags. In the next phase, the purchases will be divided according to the route that the courier receives scheduled from the dispatcher. And then it goes to our Last Mile - all the way towards our customers.
As an Operations Director you will be responsible for our Fulfilment centre in Hungary as well as Last Mile. You will evaluate data and metrics as you lead and encourage employees to maximize performance, implement succession plans and create cohesion between departments, and broadly scale the growing company. You will oversee and manage the day-to-day operations from the front necessary for business success and growth. You will report to the Group Chief Operations Officer of Rohlik Group and work very closely on a daily basis with the CEO of Kifli.hu.
Customer Experience
● Be responsible for the overall success of the Customer Experience together with the marketing and commercial team.
● To improve the customer experience, lead and set strategic operational and performance goals and KPIs for your team and hold them accountable. Use data as a key driver to motivate and engage your team.
People and organisation
● Creating forums for feedback, and building an environment of trust and collaboration
● Work closely and effectively with Human Resources to attract and retain great talent
● Recruitment, training and monitoring of team members' staff performance and progress, ensuring always that acceptable behaviour and practices are role modelled.
● Determine labour budget based on sales budget/forecast
Effectiveness & Efficiency
● Initiate, stimulate, organise, and manage continuous improvement against a background of Operational Excellence and Lean Thinking. Infuse this into every vertical of the business.
● Rigorously measure operational metrics and KPIs (including productivity, production, and warehouse efficiencies) and lead the weekly metrics meeting to drive constant optimisation.
● Inspiring continuous improvement (according to PDCA) and creating an environment which allows people and teams to celebrate success, and safely learn from failure. Creating forums to encourage the cross-pollination of ideas to improve effectiveness and efficiency.
● Lead the annual operations budget and project capex budget
Health & Safety
● Ensure the fulfilment centre exceeds all Health & Safety regulatory requirements and is seen by all as a safe and welcoming environment.
● Ownership of our governance
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