Commissioning Specialist (German-speaking)

• First quality check of complaint (containing single orders) in the inbox, rejection to partner with explanation. If necessary, in case of acceptance, forwarding the complaint into the workflow (SAP-based).
• Research of single orders in different Telekom systems to clarify the status of the order (partially done by a BOT)
• Evaluation the result of the clarification, in case of a failure by Telekom: calculate the correct commission (based on rules). In case of rejection, choose and name a reason of rejection.
• Quality check of the commissioning statement to avoid complaints and gain deep insight in conditioning models to handle complaints correctly and effectively.
• Answering questions by Sales Partners regarding the commissioning statement. 

• Education: University degree (Bachelor or Master) in business administration, information technology (IT) or finance
• 1-2 years background in customer service or finance preferred.
• Ability to understand the entire Order-to-Cash process, including customer service, billing, payment, and collection.
• Experience with working with SAP Language knowledge: German (fluent) and English
• Advanced knowledge of MS Office (PowerPoint, Excel, Word)
• Basic SAP knowledge
• Analytical, communication and organizational skills
• Detail oriented and problem solving skills
• Independent and comprehensive thinking
• Team player
• High self-motivation, as well as pronounced responsibility for the field of activity
• Willingness to travel to Germany occasionally

• Annual Bonus (Variable Pay): In accordance with the employer’s remuneration policy, employees are eligible for an annual bonus of up to 5% of their annual total cash, subject to achieving 100% of the performance criteria defined by the employer.*  
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

* Available after successful completion of the probation period as defined in the employment contract.