Croatian Speaking Customer Service Representative / Webmaster

- Customer service and sale support

-  Provide customer support and manage the sales process for the Croatian market. The majority of orders will be placed through the wholesale website

- Carry out translation work and work closely with the marketing team on e-mail marketing

- Effectively manage the sales process for your territory on a daily basis.

- Provide excellent customer support to retain repeat custom.

- Answer emails, calls and online chat in a timely manner meeting service level agreements.

- Translation of products into Croatian, this generally needs to be manually inputted into the Company’s system when necessary.

- Prepare and complete email marketing newsletters, update website banners and new products to our wholesale website as planned and instructed by marketing team.

- You will work closely with team of Export Webmasters – Account Managers.

Education:

Secondary with school-leaving examination

Follow-up/Higher Professional Education

University student

University education (Bachelor's degree)

Language skills:

Croatian - Proficiency (C2) and English - Upper intermediate (B2)

Other knowledge

Economic correspondence - Basic

The position is suitable for a fresh graduate: Yes

Personality requirements and skills:

• An understanding of a previous sales or marketing role would be useful, with the ability to hit the ground running with a positive attitude a necessity.

• A working knowledge of Microsoft Office is required.

• Fluent spoken Croatian and an excellent standard of written Croatian are required.

• Creativity

• Pleasant demeanor and excellent communication skills,

• Interest in working in the field of customer support and digital marketing

- Job in a successful and stable international company

- Chrismas bonus

- Interesting financial and non-financial benefits of the company, teambuilding, christmas party etc.

- Opportunity to work with friendly multicultural professionals

- Possibility to travel abroad for training

WORKING HOURS:

8 hours a day directly in our offices, possibly with an occasional home-office.