Customer Finance Senior-Expert with Croatian

• The role owner is responsible for completeness and correctness of all Customer to cash value streams and subprocesses (credit risk, invoicing, payment processing and analytics, collection management, dispute management and others) in line with agreed standards (SLA/KPIs), according to finance and customer experience standards
• Coordination and overseeing of team responsibilities based on operational priorities and daily agenda
• Analyze operative and technical issues, propose solutions and support implementation of corrective actions. 
• Oversees and ensures regular reconciliation activities, incl. balance sheets reconciliation
• Assumes responsibility for E2E Accounts receivables processes for one/multiple NatCos –ensuring their adherence to local policies and legislation
• Ensures quality resolution of receivables queries from NatCo business and other functions
• Identification and resolutions of inconsistencies in customer finance and accounting process
• Active coordination of monthly / quarterly / yearly /ad-hoc closing activities with other streams and functions
• Ensuring quality via internal controls processes (ICS), including their design and maintenance, collaborating with internal and external auditors
• Proactive resolution of possible differences and inconsistencies with respective partner in DT/NatCo (Finance/Business/Controlling)
• Devising concepts and rules for the introduction of IT solutions aimed at harmonizing, standardizing, and automating processes
• Measures performance (KPI), proposes and ensures improvements, suggests mitigation measures, proposes changes if necessary
• Coordinates relevant internal and external stakeholders to ensure all responses, documents are received on time and closing process and quality of financial statements are not misstated
• Independent performing of high-complex tasks in Accounting/CUF area
• Active identification of areas for process improvements, simplification and automation
• Preparation of various reports and analyses
• Communication with the internal / external customers & 3rd parties
• Independent performing of assigned tasks and other ad-hoc and tasks
• Takes ownership for and steers projects within function area
• Fosters team work and efficient collaboration within the team
• Ability to cover and deputize within the team and across teams in the department
• Support of team and management in decision making process

• Education: Secondary school with school-leaving examination or University degree (Bachelor or Master) in Economy/Accounting/Finance/Banking and/or 5+ years of relevant work experience in the field
• Working knowledge of GAAP, IFRS standards is and advantage

Language knowledge:

• Croatian/Serbian – fluent
• English – B2 or higher
• Slovak – fluent

• Expert in MS Excel, SQL, or Python
• ERP platform advanced (SAP or other)
• SALESFORCE, INTAACT, SMART, JIRA, Knowledge base
• PowerBI, Microstrategy or other performance visualization dashboards

• Understanding of accounting principles, related laws and regulations in Croatia republic
• Previous experience with cash collection, customer risk assessment and customer experience facing role
• Excellent interpersonal and communication skills
• Interest in knowledge developement in Finance area
• Ability to plan and organize work,
• Independet identification of priorities
• Structured and independent work approach and analytical skills
• Responsibility and attention to details
• Adaptability and flexibility
• Ability to work under pressure

• Annual Bonus (Variable Pay): In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.* 
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year.
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

*Available after successful completion of the probation period as defined in the employment contract.