Customer Service Representative - French Speakers

Key Responsibilities:

• Provide top-notch customer service through various communication channels, including phone, email, and chat.
• Assist customers with inquiries, orders, product information, and issue resolution in a prompt and professional manner.
• Collaborate with internal teams to ensure efficient and effective problem-solving and order processing.
• Maintain accurate customer records and documentation using various computer systems (SAP CRM, Excel and Microsoft Dynamics).
• Demonstrate excellent organizational and administrative skills to manage multiple tasks and prioritize workloads effectively.

Most Important Qualifications and Competencies:

• Prior experience in customer service is preferred, showcasing your ability to understand and meet customers' needs effectively.
• Fluency or native-level proficiency in French (C1 or C2 level) is essential to communicate confidently with a French-speaking clientele.
• Strong business-level English (B2) for internal communication and collaboration.

Nice to have Qualifications and Competencies:

• Exceptional communication skills, both verbal and written, to ensure clear and helpful interactions with customers and colleagues.
• Self-motivated and goal-oriented approach to work, with a focus on delivering outstanding service and exceeding expectations.
• Computer proficiency and accuracy are essential, particularly in using SAP, Microsoft Dynamics and Excel.

We can offer you:

• Quality-focused customer service, no busy call center
• You can work in diverse industry fields
• Opportunities for career development and growth
• Career development

To apply, please send your updated CV. We look forward to hearing from you!