Customer Service Specialist (Turkish) - Budapest

We are looking for you for the multicultural office of an international trading company in Budapest as a Customer Service Specialist with fluent Turkish and English language with professionalism, accuracy, and a solutions-driven mindset, if you are you interested in customer service and administration.

Would you like to become a part of an international company? Then this job might be the perfect choice for you!

What will be your key responsibilities:

Ensure effortless customer service by resolving issues quickly, accurately (“first time right”), and with minimal customer effort.
Take full ownership of customer issues, managing them from start to finish while understanding each customer’s specific needs.
Guide customers proactively, resolving additional potential problems and communicating clearly with all stakeholders.
Manage the entire inquiry-to-invoice process, including stocks, logistics, credit, overdue payments, and complaints, while maintaining daily communication and effectively coordinating operational tasks
Build strong customer relationships by gaining insights into their business, maintaining accurate master data, and documenting information in CRM systems.
Support new business generation by assisting sales in identifying opportunities based on Sappi’s full value proposition, not only service solutions.
Actively convert opportunities into business, ensuring all new business information is created, updated, and followed up in CRM.

What experience should you have:

1+ years of customer service/logistics/ account management experience in an international company.
Fluent English and Turkish, with excellent communication skills.
Knowledge of Excel, SAP
Proactive, independent, and solution-oriented mindset.

What do you get in return:

Competitive benefits package
Multinational environment, modern office
Flexible working hours, home office 2 days a week
Friendly working environment, supportive team

I want to apply

Send offer to e-mail

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