Customer Service Specialist (Turkish) - Budapest

We are looking for you for the multicultural office of an international trading company in Budapest as a Customer Service Specialist with fluent Turkish and English language with professionalism, accuracy, and a solutions-driven mindset, if you are you interested in customer service and administration.

Would you like to become a part of an international company? Then this job might be the perfect choice for you!

What will be your key responsibilities:

Customer Solution Provider
Make service interactions as effortless as possible reducing the effort required of customers.
Own customer issues from start to finish
Listen to and understand individual customer needs
Deliver fast and easy service and this “first time right”
Guide customers to a solution
Anticipate and resolve additional potential problems
Proactive communication with all stakeholders
Manage operational interactions between sales and adjacent departments
Order Management & Account Development
Manage the inquiry to invoice process (including but not limited to stocks, logistics, credit, overdue, complaints) and the corresponding daily customer communication with Sappi
Optimize business margin contribution throughout inquiry to cash cycle
Gain knowledge of customer business and document insights in CRM
Maintain all relevant customer-related master data
Proactively develop relationship with customers through compentence framework
New Business Generation
Support external sales in developing new business, that find their basis in all of Sappi’s value elements, not only service solutions
Actively evaluate and turn opportunities into business
Create, update and follow up on new business information in CRM

What experience should you have:

1+ years of customer service/logistics/ account management experience in an international company.
Fluent English and Turkish, with excellent communication skills.
Knowledge of Excel, SAP
Proactive, independent, and solution-oriented mindset.

What do you get in return:

Competitive benefits package
Multinational environment, modern office
Flexible working hours, home office 2 days a week
Friendly working environment, supportive team

I want to apply

Send offer to e-mail

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