Customer Support Specialist - Pankrác

At 2N, we're shaping the future of building access—developing and manufacturing cutting-edge intercoms and access control systems that open doors from Dubai to New York.

We're hiring a tech-savvy team player to support our customers! Are you communicative, eager to learn, and excited about new technologies? Join our growing team as a Customer Support Specialist! This is a great opportunity for both fresh graduates and experienced professionals looking to grow.

What will be your key responsibilities:

Assist our customers via phone, chat, and email – always with a smile. We're here to help them choose the perfect product, set it up, or resolve any issues, including local network difficulties when using our products.
Help prepare our products for exhibitions.
Work closely with our Technical Support, Customer Care, and Marketing teams.
Solve problems, share ideas, and contribute to improving our services.

What experience should you have:

Strong written and spoken English, plus proficiency in another foreign language (German, French, Spanish, or Italian preferred).
A customer-first mindset and a helpful attitude.
Good communication and teamwork skills.
Curiosity, attention to detail, and a willingness to learn.
A technical background (TCP/IP, SIP protocol) is a plus but not a must – the position is also suitable for fresh graduates.

What do you get in return:

Full onboarding and training—you’ll try out each of our products and get to know them in detail.
A friendly, open-minded, and motivated team always ready to support you.
A stable and prosperous European company that’s part of the Axis group.
A high degree of autonomy in decision-making.
Work with top-class technologies used worldwide.
5 weeks of vacation.
Company annual bonus system (up to 1.8 times your monthly salary).
Meal allowance of 100 CZK per workday.
Sabbatical leave – 20 additional paid days off for every 5 years of service.
Ongoing development opportunities.
Regular company events – sports tournaments, team building, after-work barbecues, and more.
Company bonus of your choice: Benefit Plus program, public transport compensation, or MultiSport card.
Free breakfasts and flu vaccinations to keep you energized and healthy.

I want to apply

Send offer to e-mail

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