Key Account Manager DACH region - Prague

Our client is a global company engaged in assistance services and insurance based in Prague.

What will be your key responsibilities:

Maintain, develop and cultivate regular relation with customers
Keep an overview and overall understanding of trends and issues on a particular account
Evaluate and distribute new conditions and communicate changes to relevant parts of the organization
Implement operational procedures for new and existing customers
Consistently update and maintain current client information in new CRM system
Constant coordination with relevant managers to check a service delivery quality, keep overview of complimetns and complaints
Support Ops Manager to implement operational procedures for new and existing customers
Coordinate and participate in strategic meetings individually with clienst or together with management
Keep an overview, and understanding, of financial flows and balances
Monitor SLA KPI realisation accomplishment
Actively participate in business development projects
Support financial team with annual Budget review and Inflation Adjustment process
Collection of outstanding fees
Deliver and discuss reporting with clients on ongoing basis, noting trends and implications, assure that customers get all agreed reports in time
Contract management: participate on preparation of new contracts and amending of the existing ones, carefull monitoring of contract renewals, Evaluate and distribute new conditions and communicate changes to relevant parts of the organisation

What experience should you have:

A tertiary education in a relevant field, including business, social science, economics, marketing and communication.
Experience in assisting services or insurance industry is a big advantage !
At least five years of experience in international business development, project implementation, tender processes and business aquicision, client liaison and communication.
Understanding of the travel insurance and/or the emergency medical assistance sectors are an advantage.
Language skills: Fluent German spoken and written (native speaker), communicative English
Excellent communication skills.
Other skills: Project- and time management skills, excellent team worker capabilites, a positive, can-do attitude and ability to navigate in a mulitcultural organisation and environment.

What do you get in return:

4 weeks of vacation
Educational courses, training
Meal tickets / catering allowance
Sick days
Occasional work from home
Education allowance
Contribution to sport / culture / leisure
Cell phone, notebook
Corporate events
Bonuses
13th monthly salary
Flexible start/end of working hours
Contributions to the pension / life insurance
Above-standard medical care

I want to apply

Send offer to e-mail

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