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Key Account Manager DACH region

Our client is a global company engaged in assistance services and insurance based in Prague. 

What will be your key responsibilities:

  • Maintain, develop and cultivate regular relation with customers
  • Keep an overview and overall understanding of trends and issues on a particular account
  • Evaluate and distribute new conditions and communicate changes to relevant parts of the  organization
  • Implement operational procedures for new and existing customers
  • Consistently update and maintain current client information in new CRM system
  • Constant coordination with relevant managers to check a service delivery quality, keep overview of complimetns and complaints
  • Support Ops Manager to implement operational procedures for new and existing customers
  • Coordinate and participate in strategic meetings individually with clienst or together with management
  • Keep an overview, and understanding, of financial flows and balances
  • Monitor SLA KPI realisation accomplishment
  • Actively participate in business development projects
  • Support financial team with annual Budget review and Inflation Adjustment process
  • Collection of outstanding fees
  • Deliver and discuss reporting with clients on ongoing basis, noting trends and implications, assure that customers get all agreed reports in time
  • Contract management: participate on preparation of new contracts and amending of the existing ones, carefull monitoring of contract renewals, Evaluate and distribute new conditions and communicate changes to relevant parts of the organisation

What experience should you have:

  • A tertiary education in a relevant field, including business, social science, economics, marketing and communication.
  • Experience in assisting services or insurance industry is a big advantage ! 
  • At least five years of experience in international business development, project implementation, tender processes and business aquicision, client liaison and communication.
  • Understanding of the travel insurance and/or the emergency medical assistance sectors are an advantage.
  • Language skills:  Fluent German spoken and written (native speaker), communicative English
  • Excellent communication skills.
  • Other skills: Project- and time management skills, excellent team worker capabilites, a positive, can-do attitude and ability to navigate in a mulitcultural organisation and environment.

What do you get in return:

  • 4 weeks of vacation 
  • Educational courses, training
  • Meal tickets / catering allowance
  • Sick days
  • Occasional work from home
  • Education allowance
  • Contribution to sport / culture / leisure
  • Cell phone, notebook 
  • Corporate events
  • Bonuses
  • 13th monthly salary
  • Flexible start/end of working hours
  • Contributions to the pension / life insurance
  • Above-standard medical care
I want to apply

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