Process Manager

ITIL Process Manager is responsible for overall process management within Tietoevry Connect organization. Process Manager is driving process development, continuously improving through relevant ways of working, digital enablers, and people & competence dimensions. ITIL Process Owner secure efficient and effective discussion with all stakeholders.

What will be your key responsibilities:

  • actively manages assigned process or processes.
  • establishes general procedures and related ways of working.
  • creates and maintains related process documentation and Key Performance Indicators.
  • creates process related training materials for employees.
  • drives organization toward unified and effective ways of working.
  • ensures that process is well implemented into ITSM tools.
  • lead process related governance for owned process or processes.
  • regularly analyses KPI results against predefined targets and identifies areas where support is required.

What experience should you have:

  • extensive knowledge and understanding of ITIL practices
  • previous experience at an ITIL related position
  • project Management skills
  • fluent in English language
  • strong communication skills
  • ability to coordinate and cooperate and being a Team Player
  • to be curious and willing to explore independently and drive improvements
  • wants to learn
  • self – managed
  • proactive approach

What do you get in return:

  • contract is for an indefinite period of time > we count on you!
  • work partially or completely remote > work from wherever it suits you
  • extra holidays > we have 25 days off plus 2 sick days.
  • we contribute from 10 400 CZK per year > you name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • educate yourself > we regularly organise and pay for IT courses, certifications, language training and personal development courses
  • 77 Kč meal allowance on top of your salary
  • reward for a new colleague > refer another colleague to us and get up to 80,000 CZK
  • we'll support you when you're sick > for colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law
  • extra work is appreciated > when overtime is needed, we pay more than the law requires
  • stay fit and fresh > in Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport
  • Nordic culture > at Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open
I want to apply

Send offer to e-mail