About Elevēo
Elevēo is a global provider of workforce optimization solutions tailored for contact centers. Headquartered in Prague, the company serves over 2,000 customers across 97 countries.
Elevēo's software suite encompasses several key areas:
• Workforce Management (WFM): Tools for agent scheduling, forecasting, and real-time adjustments to optimize staffing and operational efficiency.
• Workforce Optimization (WFO): Automated and manual analysis of customer interactions, utilizing AI and speech analytics to assess sentiment, agent performance, and compliance.
• Media Capturing: Omnichannel recording, auto-pause/resume during sensitive data exchanges, and media lifecycle management to ensure adherence to regulations like GDPR, HIPAA, PCI DSS, and CCPA.
Our platform integrates seamlessly with major contact centre systems, including Cisco Webex, Microsoft Teams, and Amazon Connect, offering deployment flexibility across on-premises, cloud, or hybrid environments. Elevēo’s user-friendly interface and robust analytics empower contact centres to enhance customer experiences, improve agent performance, and maintain stringent compliance standards.
• Create, prioritize and own the product roadmap
• Communicate with internal and external customers in order to align the product roadmap
• Create, prioritize and own the teams backlogs
• Work with cross-functional development teams to deliver new products & maintain components already in production
• Act as a single point of contact for communicating business requirements to the teams
• Research the market and follow the latest trends in the industry
• Act as an representative for your products and bridge the communication between development team and stakeholders
• Advanced Product Owner to work on a Cloud Native SaaS solution
• Good knowledge about IAM, SSO, API Integrations in general
• Technical background is a plus
• Good presentation skills
• Strong analytical thinking and problem-solving skills
• Enjoy working in an Agile environment
• Fluent English
• Creative environment with a strong sense of ownership, living agile
• Architecting a solution in a fast-growth industry (high scalability, fault resiliency…)
• Flexible home-office policy
• Flexible working hours – based on agreement with the team
• Global multinational environment; headquarter in Prague, and offices in Slovakia, and the USA
• Open and transparent environment
• Highly competitive salary
• Team events – company breakfasts, teambuildings
• Budget for training and conferences, internal knowledge share sessions
• Focus time – dedicated time for education, experiments, or working on open source projects
• Look at the list of benefits: https://joineleveo.com/benefits/
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