Sales manager

To deliver the assigned number of new merchants, turnover, profit and any potential other sales

targets taking corrective actions when results materially deviate from expectations;

• To undertake sales initiatives and decisions needed to achieve assigned objectives, to catch

opportunities, to minimize risk exposure, to improve the quality of the service delivery to customers;

• Development of highly professional relationship management at point of sale (shop, mall) motivating

the the sales staff of merchants with specific trainings and incentive campaigns.

• Negotiation and successful conclusion of new GB services including negotiation of conditions and

pricing

• Permanent monitoring of merchants’ portfolio performance and introduction of corrective measures

if needed

• Quality assessments and proposals for technical digital solutions including support of IT

implementations

• Permanent usage, update and reporting of all relevant data in the CRM system

• Work with Global/International Accounts Team, IT organization and other Business Units to

implement at point of sale all agreements communicated by International Global Account Manager;

• Build up excellent relationship with support team Slovenia (merchant service), accounting team

Vienna and sales team Croatia

• Support dunning process of merchant service and accounting team (follow-up activities locally to pay

outstanding amounts)

• To ensure group policies, compliance and applicable laws are fully respected;

• To support the Managing Director to prepare the country budget, forecast, monthly sales comments

and other relevant business documents;

Main KPIs

• Sales EBITDA Czechia, Net Turnover customer portfolio, Market Share

• Commission Ratio, Refund Ratio

• Customers acquisition and Customers retention

• Ageing accounts 2 Cooperation

• Direct reports to Sales manager Czech Republic

• Global Accounts Team, Refunding Organization

• Support functions Merchant & Refunding Service

• Shared services Accounting / Technical Account Manager (TAM), Austria

• Selected major customers and major business stakeholders

• Agent refund network offices (Malls, cross border)

• University graduate, preferred in business administration

• Proven sales and relationship skills with several years experience preferably in the financial, POS

payment, consulting services

• Good retail relationship network such as Malls, High fashion, Watch & Jewellery, FMCG, Department

stores, Electronics

• Strong results orientation, passion and determination to reach the sales targets building foundations

for long term business relationship

• Fluent English – any other language is a further asset

Specific skills and knowledge

• Hands-on, operational leadership

• Business acumen, strong sales and negotiation skills

• Good knowledge of technical POS solutions, payment, cashier products and services

• Experience working in multinational organisations with matrix organisational structures

• Effective and decisive decision-making skills

• Excellent interpersonal skills and ability to interact and influence at all levels

• Experience using CRM and financial / sales reporting systems

• Deep knowledge of presentation techniques and MS tools (Powerpoint, Excel, Word, Outlook) and

CRM tool

• Very autonomous, self-consistent working method with strong ability of self motivation and passion

• Flexible able to work under pressure, open minded and team oriented