Application Analyst ServiceNow

What will you do

We are seeking a skilled and detail-oriented ServiceNow Administrator to join our team. The ideal candidate will be responsible for the day-to-day administration, configuration, and maintenance of the ServiceNow platform, ensuring optimal performance and alignment with business needs. You will work closely with stakeholders to support ITSM and CSM processes, implement enhancements, and maintain data integrity.

• Administer and maintain the ServiceNow platform, including user access, roles, and permissions.
• Configure and evolve ServiceNow modules such as ITSM and CSM using JavaScript.
• Configure integrations with other systems via Integration Hub using Glide API, REST API, SOAP API
• Develop and maintain workflows, business rules, UI policies, and client scripts.
• Monitor system performance and troubleshoot issues to ensure platform stability.
• Collaborate with ServiceNow Architect and Product Owner to gather requirements and implement solutions.
• Support ServiceNow upgrades, patches, and integrations with other systems.
• Maintain documentation for configurations, processes, and procedures.
• Ensure compliance with respective best practices and internal governance standards.

We are looking for these competencies

• Proven experience in a technical support or service delivery role
• Demonstrated experience with at least two programming languages (JavaScript, C#, Java or others)
• Experience with scripting: Glide API, REST API, SOAP API, etc.
• Proven experience and understanding of at least one of the following modules: ITSM, CSM, HRSD
• Thorough understanding of ITIL and Agile methodologies
• Fluent English at a minimum B2 level – both written and spoken
• Focus on streamlining operations to improve speed or efficiency or provide a better experience for the user or customer

What is beneficial

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with ITOM, CMDB, HRSD, or other ServiceNow modules.
• Knowledge of integration tools and techniques (REST, SOAP, MID Server).
• Experience with integrating ServiceNow with external services.

What we offer

• Hybrid work environment
• 7,5-hour workday and 5 weeks of vacation 
• Employee career track including regular growth talks 
• Extensive trainings (technical, soft skills and language courses) 
• Coaching & Mentoring Program
• 2 sick days & 2 days off for your volunteering activities 
• Daily meal contribution 
• Benefit card (sport, education, wellness, health, culture) 
• Pension Insurance
• Mobile phone with company tariff 
• Company reserved parking (car, motorbike, bike and lockers) 
• Relax area and terrace

What’s going to happen next 

Once you apply to this job advert, our recruiter will reach out to you within a week. If there is interest on both sides, we will schedule an online meeting or face-to-face at our Brno office with the manager. If the discussions are successful and we find a good mutual fit, we look forward to welcoming you on board.