Application Support Specialist - Prague

We're looking for a motivated Application Support Specialist to join our team. You’ll be the go-to person for handling issues with Rohlik systems, managing and adjusting their settings to meet business goals, making sure everything runs smoothly behind the scenes of our webshop. Your desire to amaze the users and learn the ropes of IT administration will keep our IT support in top shape, ensuring a seamless experience for both our customers and especially our internal users.

What will be your key responsibilities:

Technical Support: Prioritize and resolve escalated issues quickly to minimize downtime and keep operations running smoothly. Clear and accurate issue description with investigation notes when escalating to developers.
User Support: Provide high-level support to our internal teams, ensuring that technical issues are addressed promptly, efficiently with accent on proactive search of solutions and effective communication. Strong focus on user satisfaction.
Team Collaboration: Regular knowledge share and team members’ support is a must. Work closely with other departments, mainly developers, business and operations users to ensure that IT solutions align with Rohlik needs.
JIRA Administration: Manage requests in the Atlassian JIRA system, so that requests are resolved in time, required quality and with clear description to track them effectively.
Knowledge: Create and update knowledgebase, so the whole team can benefit from shared knowledge of How-to solutions.
Database Handling: Use internal databases (MySQL, SQL queries) create queries to alter settings and help safe and effective issue resolution.

What experience should you have:

Language Skills: Strong English – written and spoken, Czech language is an advantage.
Soft Skills: Adaptability, customer orientation and ability to prioritize are essential. Willingness to learn new things and dig deep. Good time management and communication skills. Proactive approach to finding and implementing solutions.
Technical Skills: Proficiency in the use of common office programs such as word processors, spreadsheets, and an email client. Entering and retrieving data and conducting online research. Office software and Excel is necessity. Familiarity with Atlassian JIRA ticketing administration and proficiency with MySQL, SQL queries are an advantage.
Experience: IT or customer support experience welcomed, ideally in an e-commerce environment (2+ years of experience a big plus).
Education: IT or administration focused background preferred, bachelor’s degree is an advantage.

What do you get in return:

Our work will have a direct impact on the company's results
We will implement your good ideas almost immediately – not waiting for the approval of the headquarters somewhere in the world
You will not be bound by corporate processes
Your work has to be innovative and meaningful, we do not want to follow trends, but set them
Last but not least, we mainly offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and a legendary corporate events

Mám zájem o tuto pozici

Poslat nabídku na e-mail

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