Application Support Specialist - Prague

We're looking for a motivated L2 Application Support Specialist to join our team. You’ll play a key role in ensuring the smooth operation of our internal systems that power everything from our warehouses and logistics to supply chain, product listings, and even the webshop our customers use.

This is not a hardware or infrastructure support role — we focus purely on systems and applications.

You’ll handle technical issues and service requests, but you'll also be actively involved in shaping the future of our support through automation, AI implementation, and cross-functional projects. If you're hands-on, curious, and want to go beyond ticket resolution into system and process improvement, this is your opportunity.

What will be your key responsibilities:

Application Support: Triage and resolve complex system issues across various business areas (warehouse, logistics, supply chain, webshop). Create clear documentation and escalate effectively when needed.
Help Desk Operations: Take ownership of second-level tickets in JIRA, deliver high-quality, timely support, and contribute to reducing repetitive work through smarter tooling.
Project Involvement: Participate in automation and AI projects aimed at reducing manual work and increasing efficiency in support. Be a hands-on contributor, not just a project coordinator.
Collaboration Across Teams: Work with developers, analysts, operations teams, and business users. Understand their needs and help design support-friendly solutions.
Knowledge Sharing: Build and maintain documentation, improve internal knowledge bases, and share insights with the team to build collective expertise.
Data Handling: Use SQL queries to retrieve or adjust application data for troubleshooting or business logic alignment.

What experience should you have:

2+ years of experience in IT or application support, ideally in business-critical environments (e.g., e-commerce, logistics, internal systems).
Comfortable handling ticket queues, but motivated to shift from reactive support to proactive support engineering.
Technically hands-on – experienced with systems, SQL/MySQL databases, and tools like JIRA.
Bonus if you have experience with scripting, automation, or AI tools.
Able to spot patterns and eager to automate or eliminate repetitive tasks.
Curious, self-driven, and always looking for ways to improve things.
Clear communicator with both technical and non-technical colleagues.
Fluent in English; Czech is a plus.
Background in IT or systems; a Bachelor’s degree is an advantage.

What do you get in return:

Our work will have a direct impact on the company's results
We will implement your good ideas almost immediately – not waiting for the approval of the headquarters somewhere in the world
You will not be bound by corporate processes
Your work has to be innovative and meaningful, we do not want to follow trends, but set them
Last but not least, we mainly offer a fair reward and the possibility of professional growth and education, also a great bunch of people around and a legendary corporate events

Mám zájem o tuto pozici

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