Architect Contact Center Solutions

The main purpose of this job is senior technical expert responsibility for design and implementation of an assigned technology.

What will be your key responsibilities:


This role offers a dynamic and challenging opportunity to contribute significantly to the company’s customer engagement strategy through innovative architectural solutions in the Contact Center and Call Center domain.

As a Senior Architect in our team, you will be pivotal in designing and optimizing IT architectures, with a specialized focus on Contact Center and Call Center Technologies. Your role involves a deep analysis of professional and technical requirements for software, platforms, and/or infrastructure dedicated to enhancing customer engagement and support. You will be responsible for creating innovative IT solutions that enable quick, agile, and innovative implementation of Contact Center services, including but not limited to voice, chat, AI-driven support systems, and omnichannel communication platforms.

WHAT WILL YOU DO?

Design and optimize IT architectures specifically for Contact Center and Call Center Technologies.

Analyze requirements to develop effective and innovative solutions for customer engagement and support.

Ensure seamless integration of components, systems, and functions to the customer interaction point.

Implement architectural concepts in product development and services tailored to Contact Center needs.

Manage architecture and design activities in large strategic and international projects, offering comprehensive advice to top management.

Lead and collaborate in cross-functional teams using agile methodologies.

What experience should you have:

Proven architecture expertise in designing and implementing Contact Center and Call Center solutions.

Certification or extensive experience in Contact Center technology platforms (e.g., Sprinklr, Genesys, etc).

Experience in implementing AI and machine learning solutions in a Contact Center context.

Experience in managing strategic projects with a focus on customer support technologies.

Up-to-date with the latest technologies and methodologies in Contact Center environments.

Substantial professional experience with end-to-end technological responsibility in Contact Center systems.

Intercultural experience to customer support technologies.

Proficient in English, both spoken and written, with excellent communication skills.

What do you get in return:

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

Financial benefits

Benefits with focus on learning and development

Benefits with focus on health and sport

Benefits with focus on family and work – life balance

Other benefits

Mám zájem o tuto pozici

Poslat nabídku na e-mail

Další pozice v oboru Informační technologie, region Slovakia

Principal Data Scientist for Time Series Forecasting

  • DEUTSCHE TELEKOM SK
  • Bratislava
  • 2 500 EUR/m

We are an agile team with a focus on AI in a big international company. We provide Data Science solutions for internal customers inside Deutsche Telekom and our skills and solutions are continually…

Principal Data Scientist for Time Series Forecasting

Senior Data Scientist Specialized on NLP

  • DEUTSCHE TELEKOM SK
  • Bratislava
  • 2 500 EUR/m

We are a small team in a big company, mainly adopting agile methodology. We provide Data Science solutions for internal customers inside Deutsche Telekom and our skills and solutions are continually…

Senior Data Scientist Specialized on NLP

Full Stack Developer (Java) for Credit Risk & Fraud Area (m/f/d)

  • DEUTSCHE TELEKOM SK
  • Košice
  • 2 700 EUR/m

If you are a passionate problem-solver with a strong understanding of development technologies, we would love to hear from you! Apply now to be considered for this exciting opportunity and take the…

Full Stack Developer (Java) for Credit Risk & Fraud Area (m/f/d)