Are you student? We are looking for you: First Level Support Agent-

Processing customer requests.

Aká bude vaša kľúčová zodpovednosť:

  • Processing of telephone or written customer queries
  • Tracking of the completion of his/her customer queries in the AIC-Tickettool
  • Disclosure of general information to customers
  • Processing and forwarding of information to team leader
  • Conducting of Ad- Hoc reports for the customers

Aké skúsenosti by ste mali mať:

Education: Secondary with leaving examination
Follow-up/Higher Professional Education in Economy or Accounting

PC skills:

  • SAP FI/MM – big advantage
  •  MS Office - Excel – basic
  • MS Office - Word – basic
  • MS Office - Outlook – basic

Other requirements:

  •  Ideally Call center experience
  •  Helpful and focused on solutions
  • Ready to learn fast the relevant processes
  • Able to independently solve complex situations
  • Nice telephone voice and you like working with people
  • Self-confident in communication and maintains overview also in critical situations
  •  Oral and written style very good
  • Good understanding of processes
  • Ready to work in a motivated and dynamic team
  • Ready to work flexible working hours
  • Structure and set-up of Deutsche Telekom Group and of its subsidiaries is a benefit
  • Ready to participate on training on the job in Germany (1-3 months)

Čo dostanete na oplátku:

  • Fully paid meal vouchers
  • Phone also for private use
  • Notebook
  • Discounts for selected Telekom products
  • Supplementary pension saving contribution
  • Cafeteria system of benefits/Multisport card
  • Sick days
  • Sports club & Health days
  • Teambuildings, summer & Christmas party
  • Opportunities for career growth
  • Referral program
  • Flexible working time
  • Employee Assistance Program: Free telephone and e-mail access for our employees and their family members to the following professionals: Psychologist, Consultant, Lawyer, Financial Consultant
  • Relocation bonus 1,500€, which is paid 3 months in a row
Mám zájem o tuto pozici

Poslat nabídku na e-mail

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