Atlassian / JIRA Developer - Architect

• Administer Atlassian products including Jira, JSM, Confluence, Bitbucket, OpsGenie, Access, Status Page, and Jira Work Management Scriptrunner, Assets. System and project level.
• Create complex Jira workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Create conditions, validators, and post functions; make changes to workflows, screens, fields, reports, and provide ongoing support for configuration maintenance.
• Create and manage users, groups, projects, and user permissions
• Create JQL queries, filters, dashboards, and reports.
• Establish and promote best practices for using Atlassian tools.
• Help guide and maintain the organization of data in Atlassian tools.
• Configure, manage, and enhance Atlassian tools, including native functionality as well as researching, testing, and implementing apps.
• Troubleshoot access and/or performance issues, engaging Atlassian and/or app vendor support when necessary.
• Implement and maintain third party applications/integrations from the Atlassian Marketplace.
• Manage backups and restores of Atlassian cloud data.
• Implement and maintain security best practices across all Atlassian products
• Design, test, and deploy changes to sandbox and production Jira environments.
• Manage Atlassian products releases and release tracks.
• Interact with Project Managers, Managers, Developers, Infrastructure Engineers, Practice Teams, Stakeholders, and other Administrators.
• Create, manage, support, and operate all administrative functions associated with the Atlassian products as outlined by the sponsoring practice team
• Create and maintain technical documentation
• Understand system architecture of upstream and downstream impacts when implementing solutions.
• Maintain a Customer Service-driven mindset and cultivate strong relationships with other teams.
• Follows best practices for change management and incident management
• Works independently with minimal supervision as well as in a team environment.
• Handles multiple projects with detail and organization.
• Conduct training for employees and new hires on JIRA and Confluence regarding how to use the tools, new functionality, etc.
• Troubleshoot and Resolve issues as they arise with JIRA Projects and Confluence in coordination with other admins, partner teams, Atlassian premier support.

At least 5 years  of experience working with Atlassian products, preferably with Jira Cloud environments – Jira/Confluence administration.

Proven track record with Atlassian installations, migrations, and upgrades.

General knowledge of Microsoft Excel, Access, and PowerPoint skills.

Experience in report writing tools.

Experience working with Data Models.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Must be customer service oriented.

Must be flexible, proactive, and a self-starter.

Exceptional interpersonal and communication skills.

Proven experience as a problem solver.

100% Remote work (true remote work)

 Working with an international team.

Customize your own set up - you'll get a budget to choose your own gear.

 40-hour workweek

 Must have a valid tax ID and be able to create invoices (applicable to contractors only)