Business Process Specialist

What will be your key responsibilities:

As a Business Process Specialist you are responsible for managing the incident, problem, change and configuration processes execution. A primary focus area will be to lead the response efforts to major incidents and facilitate root cause identification. You will also be responsible for managing change advisory boards and influence CMDB health.


Strong understanding of ITIL processes and best practices

Excellent communication and organization skills

Affinity with ITIL processes and are strong communicators

Availability to work on-call as part of a team (willing to work in a 7 x 24 standby grid)

Experience working with cross-functional teams to resolve incidents (Networking)

Ability to work in a fast-paced, high-pressure environment


What experience should you have:

What skills and knowledge should you posses



Strong understanding of ITIL processes and best practices to ensure that incidents are managed in accordance with industry standards.


Strong problem-solving skills to identify the root cause of incidents and develop effective solutions to resolve them.


Ability to work effectively as part of a team that is working on-call to provide 24/7 support for incidents.


Excellent communication skills to facilitate communication between technical teams, management, and stakeholders during incidents.


Ability to work in a fast-paced, high-pressure environment and manage their time effectively to ensure that incidents are resolved.


Contribute to improving existing processes (Future readiness thinking).



What do you get in return:

What can we offer




Home office, 5 weeks of vacation, and 5 annual sick days



Volunteering days to support our community



Unlimited budget for your education (hard and soft skills, Language courses)



Meal contribution, Cafeteria program, monthly home office allowance



Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)



iPhone, personal Office 365 License, O2 Family discounts



3% employer supplemental pension monthly contribution



Employee referral bonuses to encourage the addition of great new people to the team



Amazing working space near Anděl

Mám zájem o tuto pozici

Poslat nabídku na e-mail

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