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Call Center Manager

We are one of the largest e-commerce companies in the Czech Republic and we are expanding internationally. We are most proud of offering our customers one of the highest-quality services in the European market. At Košík, we are fundamentally transforming a traditional industry and rewriting the future of grocery shopping.

One of the reasons for our success is the great work of our colleagues at the Call Center in Liberec, who take excellent care of our customers and help us create the best possible shopping experience. We are currently looking for a new team member for the position of Call Center Manager to help us further develop our call center in Liberec.

What will be your key responsibilities:

  • Motivate and develop our operators from the Czech Republic, Slovakia, and Bulgaria
  • Manage and develop our team leaders and trainers
  • Be responsible for the assigned budget and its fulfillment
  • Collaborate and communicate with colleagues across the company (warehouse, logistics, marketing, sales)
  • Resolve complex and non-standard customer requests
  • Report and ensure compliance with set KPIs

What experience should you have:

  • Experience in managing a call center team (min. 40 people) for at least 3 years
  • Excellent communication skills and professional appearance
  • Ability to motivate team members
  • Desire to invent and implement innovative processes that will improve our customer service
  • Proficiency in Excel
  • Psychological resilience
  • Time flexibility (our call centers operate daily from morning until late evening)
  • Ability to analyze results
  • English at B2 level
  • Experience in phone sales

What do you get in return:

  • Opportunities for learning and career growth
  • Language courses
  • Modern offices in the Millenium building
  • VIP discounts on Košík.cz (Mall.cz, Vivantis.cz, Alza.cz, Prozdravi.cz)
  • Multisport card for sports and relaxation
  • Opportunities for education, corporate events, and teambuilding
  • Company Zoo card
  • A great group of people to work with 😊

Mám zájem o tuto pozici

Poslat nabídku na e-mail

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