Client Services Manager - Bratislava region

As the Client Services Manager, you will be responsible for creating and leading the yearly service strategy for the buildings and projects within your assigned portfolio. You will set clear objectives that align with the overall property plan and take charge of preparing and presenting the annual budget. A key part of your role involves representing the Morea application during presentations and other activities to keep tenants and building users engaged. Additionally, you will conduct research and use client feedback to constantly improve our services and ensure a high-quality experience for everyone in our buildings.

What will be your key responsibilities:

Translates client needs into events and services programming.
Delivers unique welcome experience and ensure top level events and service standards and execution across all zone buildings, in all our assets in the country.
Implements standards and processes in accordance with the More Services MiniRex (Minimum remarkable experience).
Works on continuous improvements and documents the processes and procedures.
Creates, implements and actively manages annual OPEX and CAPEX operational budget plans. Provide input to Site PM on Events and Services start up and operations budget. Evaluate and analyze service KPIs reports
Creates and maintains an inspiring and motivating environment for the local services team. Manage recruitment, focus on building talent pipeline and help with training and talent management.
Leverages the on-site supporting functions (leasing, marketing, legal, accounting etc) to deliver the best possible client experience.
Constantly reinvents service offering, for new services create value proposition and business case.
Ensures high level quality of client communication.

What experience should you have:

2-4 years of experiences preferably in service sector.
Strong interpersonal, presentation, communication skills (also in English) analytical, problem-solving, and organizational skills.
Strong decision-making skills with the ability to influence and act independently.
Ability to work in a self-directed environment to resolve problems and to complete complex tasks within deadlines and financial constraints while understanding business environment.
Leadership and ability to coach, develop and mediate within the function, to share knowledge and learn and collaborate with others.
Customer facing experience
Experience with managing budgets

What do you get in return:

5 sick days / year
Time for personal matters
Parking
Annual credit to use in HB Reavis Benefit Cafeteria
Life and accident insurance
Meal vouchers fully covered by the company
A friendly, team-oriented working atmosphere
Flexible working time

Mám zájem o tuto pozici

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