Cloud System Administrator

What will be your key responsibilities:

  • Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
  • Receive and analyze inquiries from customers and users.
  • Investigate and analyze reported users problems
  • Respond to users questions related to supported systems and processes.
  • Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
  • Maintain and support Epicor CRM software in its full scope
  • Troubleshooting and fixing issues from operational and infrastructure point of view
  • Coordinate with the customers on solutions to be completed at the customer’s site.
  • Provide training to end users when required.
  • Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.

What experience should you have:

  • Basic Windows Server Administration knowledge
  • Basic Window SQL Server Administration with SQL scripting knowledge
  • Basic Network knowledge
  • Application Support/deployment

What do you get in return:

  • Good knowledge of computer technology.
  • Consulting and/or support experience
  • Enthusiasm and willingness to learn and develop
  • Experience in a multinational environment is an advantage.
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