What will be your key responsibilities:
- Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
- Receive and analyze inquiries from customers and users.
- Investigate and analyze reported users problems
- Respond to users questions related to supported systems and processes.
- Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
- Maintain and support Epicor CRM software in its full scope
- Troubleshooting and fixing issues from operational and infrastructure point of view
- Coordinate with the customers on solutions to be completed at the customer’s site.
- Provide training to end users when required.
- Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.
What experience should you have:
- Basic Windows Server Administration knowledge
- Basic Window SQL Server Administration with SQL scripting knowledge
- Basic Network knowledge
- Application Support/deployment
Mám zájem o tuto pozici
What do you get in return:
- Good knowledge of computer technology.
- Consulting and/or support experience
- Enthusiasm and willingness to learn and develop
- Experience in a multinational environment is an advantage.
Další pozice v oboru Informační technologie, region Bratislava