Cloud System Administrator - Bratislava

What will be your key responsibilities:

Ensure that the recommendations/ solutions are in accordance to the customer’s policies and system design.
Receive and analyze inquiries from customers and users.
Investigate and analyze reported users problems
Respond to users questions related to supported systems and processes.
Update users during the troubleshooting and lifecycle of the issue, making sure the customer is always up-to-date
Maintain and support Epicor CRM software in its full scope
Troubleshooting and fixing issues from operational and infrastructure point of view
Coordinate with the customers on solutions to be completed at the customer’s site.
Provide training to end users when required.
Consult with experts beyond Epicor Cloud Team on issues that cannot be solved with it.

What experience should you have:

Basic Windows Server Administration knowledge
Basic Window SQL Server Administration with SQL scripting knowledge
Basic Network knowledge
Application Support/deployment

What do you get in return:

Good knowledge of computer technology.
Consulting and/or support experience
Enthusiasm and willingness to learn and develop
Experience in a multinational environment is an advantage.

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