Collections Retail Professional - French

Our client, a bank institution of a famous automotive company, is looking for a new Collections Retail Professional (m/f/d) to join the French collection team in Berlin. The Collections department is the one responsible for loss mitigation through negotiating with customers to reach a payment arrangement and therefore, reducing the risk of a potential credit loss. Sounds interesting? You can also be part of it!

What will be your key responsibilities:

  • Reaching out to delinquent customers using telephone and email
  • Finding the most optimal way to convey the message and persuading the customer by applying your conversation and negotiation skills and innovative approach
  • Conducting extensive research both online and through the optical archive to find contact numbers and email addresses of clients that cannot be reached
  • Designating and optimizing conversation strategies to identify and cope with different customer attitudes
  • Continuously endeavoring to improve your contact and persuasion strategies by giving and receiving peer feedback and listening back to recorded telephone conversations
  • Cooperating and liaising with colleagues of different departments based in France on individual matters such as customer complaints, correction of invoices, and so on
  • Handling bankruptcies and preparing criminal complaints in case of embezzled vehicles
  • Steering and managing third-party agencies based in France to arrange for repossession and transport of vehicles and remarketing

What experience should you have:

  • Bachelor or higher degree in economics, banking or accounting is desirable
  • Business fluent (C2) in French and fluent (C1) in English
  • Preferably some experience in credit collection, ideally in a bank environment
  • Experience in working in a customer service environment will be a plus
  • Great negotiation and interpersonal skills

What do you get in return:

  • Great team supporting you to get the best results in your role
  • Canteen at the job place
  • Challenging work in an international environment of a company awarded as "Great place to work 2020"
  • 30 days of holiday
  • Opportunities to grow inside the company
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