Credit Risk Analyst with German

• Monitor and resolve defined fraud cases in the Fraud Management System (FAST) and take appropriate action if necessary.
• Send notifications to customers, SMS messages
• If necessary, suspend risky services and restrict products.
• Communicate with the Customer Service team to resolve customer requests by phone and email regarding blocked services
• Regularly review service usage monitoring reports.
• Solve requests received through the LiSA CRM system.
• Process e-mail correspondence.
• To carry out a credit check of customers based on the received requirements.
• Handle other ad hoc and regular requests and tasks.
• Participate in project activities.
• Actively identify opportunities for improvement, simplification and automation of processes.
• Independently perform assigned tasks.
• Promote teamwork and effective collaboration within the team.
• Ensure substitutability within the team as well as across teams in the department.
• To support the team and management in decision-making processes. 

• Education: Secondary school leaving exams completed with a high school diploma Undergraduate (Bachelor's or Master's) in Economics/Accounting Language skills: German language – B2/C1 English Language – B1
• Computer skills: MS Office (Excel – working with data in tabular form, their efficient sorting, filtering and further processing, Outlook)
• Experience working in the telecommunications industry in the field of fraud prevention and related risks is an advantage
• Basic understanding of financial processes in the telecommunications industry. )
• Analytical thinking and the ability to make decisions independently.

• Annual Bonus (Variable Pay): In accordance with the employer’s remuneration policy, employees are eligible for an annual bonus of up to 5% of their annual total cash, subject to achieving 100% of the performance criteria defined by the employer.*  
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

* Available after successful completion of the probation period as defined in the employment contract.