Customer Change Lead

We are looking for a self-driven and proactive ITIL Process Practitioner with knowledge Change management with experience in ITIL management. We offer you interesting and challenging work, supportive colleagues and awesome benefits in the largest IT company in the Nordic countries, where you have the opportunity to develop your skills and grow with us.

What will be your key responsibilities:

· Coordinating customer specific changes 
· Managing incoming changes pipeline (ticket quality and data, risk analysis, time plan)  
· Ensuring customer approvals 
· Ensuring healthy tickets´ lifecycle in the tool, including keeping healthy backlog
· Coordinating customer CAB
· Coordinating Technical CABs dedicated to an assigned customer/customers
· Ensuring Change Management KPIs are met and corrective actions taken in case of failure (In relation to assigned customer/customers)
· Providing Customer monthly service overview regarding Change Management Area for an assigned customer/customer (success rate, keep change plan, overview of standard, normal, emergency and expedite changes and anything else related to the change management process)
· Attending TietoEVRY´s Global Change Advisory Board and Internal Technical Change Advisory Board and make sure that required information are provided towards Platform Change Managers and gained information shared with a Customer/Customers
· Secure effective communication towards customer/s, within Delivery Team/s and other stakeholders

What experience should you have:

· Understanding of Change Management practices
· Knowledge and understanding of ITIL practices
· Previous experience at an ITIL position and/or a Project Management
· Fluent English language
· Strong costumer communication skills
· Ability to coordinate and cooperate and being a Team player
· To be curious and willing to explore independently and drives improvements
· Wants to learn
· Self – managed
· Proactive approach

What do you get in return:

  • The contract is for an indefinite period of time. We count on you!
  • Work partially or completely remote. Work from wherever it suits you.
  • Extra holidays. We have 25 days off plus 2 sick days.
  • We contribute from 10 400 CZK per year. You name it. Choose from contributions for pension and life insurance, sports, culture, health, travel or education in the cafeteria.
  • Educate yourself. We regularly organise and pay for IT courses, certifications, language training and personal development courses.
  • 77 CZK meal allowance on top of your salary.
  • Reward for a new colleague. Refer another colleague to us and get up to 80,000 CZK.
  • We'll support you when you're sick. For colleagues who are seriously ill for a long period of time, we contribute to sick pay in excess of the law.
  • Extra work is appreciated. When overtime is needed, we pay more than the law requires.
  • Stay fit and fresh. In Ostrava, use the free fitness facilities in the building, in other locations, do sports with Multisport.
  • Nordic culture. At Tietoevry, we believe in you. No one is breathing down your neck and checking every minute of your work. We are friendly and open.
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