Customer Development Manager

We are looking for a Customer Development Manager for Colgate - a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet.

What will be your key responsibilities:

  • Building and managing relationships with key stakeholders in the customer(s) or RE at the headquarter, regional and/or store level
  • Conducting negotiations as necessary (listings, planograms, displays, promotion execution etc) at headquarter, regional office and/or store level and confirming in writing the minutes from these negotiations (signing promotion agreements)
  • Implementing and maintaining in-store tactics developed within Category Management partnerships with the Customer(s)
  • Coordinating special events (store-level sell-in and communication, materials management in-store etc.) in cooperation with - Retail Marketing dprt.
  • Working with customer service to track orders, troubleshoot, and achieve customer service KPI's
  • Working with logistics to plan, analyze, and forecast customer's needs and to ensure on-time and complete delivery
  • Monitoring sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement
  • Monitoring competitive activity at store level, recording and consolidating key activities, monitoring speed and breadth of distribution, and identifying competitive best practices and discussing with- RMM so that they can proactively respond with strategic/tactical refinements
  • Managing business planning and execution within approved budgets
  • Regularly visiting stores in order to identify areas of improvement
  • Monitoring performance vs. objectives, providing continuous coaching and feedback, and conducting appraisals based on data
  • Working with RMM to develop tools, merchandising materials and in-store programs for effective shelf management to induce shoppers to purchase Colgate products at shelf
  • Supervising the consistent and accurate collection of data to allow monitoring of 5P performance vs. target
  • Clearly communicating in-store objectives and monitoring execution of 5P targets: product availability, assortment by store format, shelf pricing (regular and promoted), promotion implementation vs. plan, share of shelf and planogram, POP placement
  • Resolving operational issues at head/regional offices or in-store

What experience should you have:

  • Min. 2-3 years of experiences on the similar position in FMCG
  • Excellent communication and negotiation skills
  • Experience in negotiations with international chains
  • Very good English (written and spoken)
  • Good presentation skills
  • Strategic thinking
  • Goal oriented and highly motivated person
  • Team player, ability to manage work under stress
  • PC skills (Excel, Google)
  • Driving license level B

What do you get in return:

  • Work for the Company with purpose
  • Wide range of benefits
  • 25 days of vacation
  • 10 sick days
  • Meal vouchers
  • Leisure time contribution
  • Pension plan contribution
  • Life insurance
  • Multisport Card etc.
Mám zájem o tuto pozici

Poslat nabídku na e-mail

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