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Customer finance collection specialist with Croatian language

Processing of Customer Finance activities for companies within Deutsche Telekom Group.

What will be your key responsibilities:

  • Processing and posting of incoming and outgoing payments according to Finance standards
  • Posting and allocation of payments in ERP systems, monitoring payment processing activities and ensuring accurate settlement of open items
  • Customer account reconciliation and monitoring of outstanding balances
  • Execution of dunning run and early collection activities including internal customer communication and follow-up on overdue receivables
  • Administration and execution of dunning and early collection activities in ERP and CRM systems in line with internal policies and timelines
  • Identifies and resolves inconsistencies in accounting and payment allocation processes
  • Supporting customers and internal stakeholders with payment, allocation and collection related inquiries
  • Handling of assignment requests regarding dunning and collection activities (methodical guidelines support, barring, activation and de-activation, instalment plans)
  • Ensuring proper documentation and follow-up related to collection and receivables management processes
  • Supporting with monthly / quarterly / yearly closing activities
  • Ensuring quality via internal controls processes (ICS)
  • Communication with internal / external customers and 3rd parties regarding payment handling and collection topics
  • Work on other ad-hoc and regular requests/tasks
  • Independent performing of high-complex tasks in Accounting/CUF area
  • Participate in project work & process improvement initiatives
  • Independent performing of assigned tasks
  • Fosters team work and efficient collaboration within the team
  • Ability to cover and deputize within the team and across teams in the department
  • Support of team, Multiplicator and Supervisor 

What experience should you have:

  • Education: Secondary school with school-leaving examination or University degree (Bachelor or Master) in Economy/Accounting and several years of relevant work experience in the field
  • Language knowledge: Croatian/Serbian- fluent, English language B2
  • PC skills: MS Office (PowerPoint, Excel, Word)
  • ERP platform advanced (SAP or other)
  • Customer relationship management
  • Other skills:Good interpersonal and communication skills
  • Interest in knowledge development in Finance area
  • Ability to plan and organize work, independent identification of priorities
  • Structured and independent work approach and analytical skills
  • Responsibility and attention to details
  • Adaptability and flexibility
  • Ability to work under pressure 

What do you get in return:

  • Annual bonus
  • Fully paid meal vouchers
  • Mobile phone also for private use
  • Discounts for selected Telekom products
  • Supplementary pension saving contribution
  • Cafeteria system of benefits/Multisport card
  • Sick days
  • Sports club & Health days
  • Teambuildings, summer & Christmas party
  • Opportunities for career growth
  • Referral program
  • Flexible working time
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