Customer finance collection specialist with Croatian language

• Processing and posting of incoming and outgoing payments according to Finance standards
• Posting and allocation of payments in ERP systems, monitoring payment processing activities and ensuring accurate settlement of open items
• Customer account reconciliation and monitoring of outstanding balances
• Execution of dunning run and early collection activities including internal customer communication and follow-up on overdue receivables
• Administration and execution of dunning and early collection activities in ERP and CRM systems in line with internal policies and timelines
• Identifies and resolves inconsistencies in accounting and payment allocation processes
• Supporting customers and internal stakeholders with payment, allocation and collection related inquiries
• Handling of assignment requests regarding dunning and collection activities (methodical guidelines support, barring, activation and de-activation, instalment plans)
• Ensuring proper documentation and follow-up related to collection and receivables management processes
• Supporting with monthly / quarterly / yearly closing activities
• Ensuring quality via internal controls processes (ICS)
• Communication with internal / external customers and 3rd parties regarding payment handling and collection topics
• Work on other ad-hoc and regular requests/tasks
• Independent performing of high-complex tasks in Accounting/CUF area
• Participate in project work & process improvement initiatives
• Independent performing of assigned tasks
• Fosters team work and efficient collaboration within the team
• Ability to cover and deputize within the team and across teams in the department
• Support of team, Multiplicator and Supervisor 

• Education: Secondary school with school-leaving examination or University degree (Bachelor or Master) in Economy/Accounting and several years of relevant work experience in the field
• Language knowledge: Croatian/Serbian- fluent, English language B2
• PC skills: MS Office (PowerPoint, Excel, Word)
• ERP platform advanced (SAP or other)
• Customer relationship management
• Other skills:Good interpersonal and communication skills
• Interest in knowledge development in Finance area
• Ability to plan and organize work, independent identification of priorities
• Structured and independent work approach and analytical skills
• Responsibility and attention to details
• Adaptability and flexibility
• Ability to work under pressure 

• Annual Bonus (Variable Pay): In accordance with the employer’s compensation policy, employees are eligible for an annual bonus of up to 5% of their annual base salary, subject to achieving 100% of the performance criteria defined by the employer.* 
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance. 
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. The number of days is determined by the line manager. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia. 
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month). 

* Available after successful completion of the probation period as defined in the employment contract.