Customer Service Representative 24h Road Assistance - Dutch & French

Our client is a well-known international car manufacturer. The company's Customer Service Center which is based in Maastricht, is the central point of contact in Europe, caring for the needs of current and prospective customers. Now our client is in search to expand the customer service team with a Dutch speaking Customer Service Representative (m/f/d) for the Benelux market in the so-called 24h Road Assistance Team

What will be your key responsibilities:

  • Working in the Service24h department, which is available 365 days per year, 7 days a week and 24 hours a day for customers in need of roadside assistance
  • Answering inbound customer requests for roadside assistance in the customer’s native language and offering help on the phone
  • Coordinating assistance through our client’s authorized service providers
  • Ensuring the customer is mobile again as quickly as possible
  • Gaining wide knowledge to ensure our client's high quality of service

What experience should you have:

  • Excellent Dutch C2 and fluent French (C1) language skills as well as fluent (C1) English
  • Higher vocational education
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of the geography and culture of the Benelux area
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-minded to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes

What do you get in return:

  • You will get an attractive salary plus a great variety of bonuses
  • You will receive an initial training
  • Working hours 40 hours a week, shifts including nights and weekends
  • A comprehensive relocation package
  • You will work in a growing international company in an ambitious, professional and dynamic environment with great chances for your personal and professional development
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