Customer Service Representative - Danish

Our client is an internationally known Norwegian manufacturer of prams and baby furniture, with products sold in over 50 countries and a reputation for innovative designs in the children's furniture sector. Over the years, our client has manufactured and designed a wide range of furniture, paying particular attention to ergonomics , uniqueness, and functionality. They are currently looking for a Nordics Customer Service Team Leader (m/f/d) for their Sindelfingen office.

What will be your key responsibilities:

  • Managing a group of customer service representatives in supporting the retailer and consumer business in Scandinavia
  • Taking care of the pre-and post-sales matters on the company website and in the marketplace context
  • Recruiting Team members and developing their know-how
  • Coaching and supporting the team aiming to achieve the best performance
  • Collaborating with external CS outsourcing partners
  • In charge of case handling times, availability, Customer Service Satisfaction (NPS) and their development

What experience should you have:

  • Fluency in English (C1) and Danish (C1) is mandatory. Additional languages ​​such as Finnish, Swedish or Norwegian are considered a plus
  • Commercial education (Equivalent to bachelor's degree, BBA etc.)
  • Few years of experience in a customer service role
  • Ability to understand and support B2B and B2C side with consumer support channels and methodologies
  • Strong communication skills and service mentality
  • Ability to work in cross-functional teams and in a multicultural environment

What do you get in return:

  • Hybrid working model (up to 60% Home Office)
  • Subsidized gym and lunch
  • Free coffee, fruits and tea
  • Free parking
  • Buddy program with extensive onboarding
  • Various training and social events like summer party, virtual coffee brakes and afterword activities
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