Customer Service Representative ( English - Italian )

• Responsible for perfect customer service within the company

process to ensure customer satisfaction

• Liaison between the customer and other departments (Sales,

Production, Logistics) within the company

• Act as the first point of contact for customers by dealing with

questions related to daily business

• Answering product and order related inquiries, informing

customers about product, delivery times, technical matters

• Performing administrative tasks: order entry in Oracle, support of

weekly reporting & analysis

• Participation at relevant shows

• You’re fluent in Italian and English (both written and

verbal is a must)

• Knowledge of French is an asset
• You’re familiar with MS Office programs (Outlook,

Word, Excel and PowerPoint)

• You’re an extraverted, initiative, collaborative person

who is able to prioritize and complete tasks in a
timely manner

• You have outstanding relationship building skills and

commercial flair

• You’re administratively accurate and efficient
• Commercial background is an advantage