Customer Service Representative ( English - Italian )

We are looking for a Customer Service Representative for our automotive multinational partner.

What will be your key responsibilities:

  • Responsible for perfect customer service within the company
process to ensure customer satisfaction
  • Liaison between the customer and other departments (Sales,
Production, Logistics) within the company
  • Act as the first point of contact for customers by dealing with
questions related to daily business
  • Answering product and order related inquiries, informing
customers about product, delivery times, technical matters
  • Performing administrative tasks: order entry in Oracle, support of
weekly reporting & analysis
  • Participation at relevant shows

What experience should you have:

  • You’re fluent in Italian and English (both written and
verbal is a must)
  • Knowledge of French is an asset
  • You’re familiar with MS Office programs (Outlook,
Word, Excel and PowerPoint)
  • You’re an extraverted, initiative, collaborative person
who is able to prioritize and complete tasks in a
timely manner
  • You have outstanding relationship building skills and
commercial flair
  • You’re administratively accurate and efficient
  • Commercial background is an advantage
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