Customer Service Representative - German

Our client is an internationally known Norwegian manufacturer of prams and baby furniture, with products sold in over 50 countries and a reputation for innovative designs in the children's furniture sector. Over the years, our client has manufactured and designed a wide range of furniture, paying particular attention to ergonomics, uniqueness, and functionality.
They are currently looking for a Customer Service Representative - German Speaking (m/f/d) for their Sindelfingen office.

What will be your key responsibilities:

This is a challenging role that will require you to provide premium service to both customers as well as retailers and build relationships to make a lasting positive impression.
The scope of the role is frontline support for both retailers and consumers, ranging from “Order desk” functions to product-related support and administrative tasks in the contractual area.
  • Maintaining customer data in ERP System (M3) and in the CRM system (SF) to assure 100% accuracy
  • Receiving, processing, and tracking orders from customers by phone/E-mail/Chat and Social Media
  • Ensuring orders are registered in the Demandware, Altapay, and M3 system for shipment and invoicing
  • Issuing invoices and credit notes
  • Handling transport and product claims, returns, and exchanges from customers
  • Participating in various other administrative duties of the team
  • Finding solutions with other functions in the company to meet customers' unique requirements
  • Being flexible to participate in serving other markets both serving retailers and end consumers in an international and multilingual team

What experience should you have:

  • Commercial Education
  • First experience in a Customer Service role
  • Excellent German and fluency in English are a must
  • Strong service mentality, ready to implement the visions, philosophies, and strategies of the company
  • Interest in working with and supporting international teams
  • Ability to work independently

What do you get in return:

  • You will be a part of a company that creates smart and sustainable premium products, that through bonding between child and parent stimulate the child’s development
  • Our client is an advocate for ethical trade practices and ensures that our business connections take part in a joint responsibility
  • The company offers an extensive benefits package to its employees
  • If you want to commit to creating high-quality products, designed for children and generations to come, we definitely want you to apply
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