Customer Service Representative S24h - Spanish

Our client is a worldwide popular car manufacturer and its Customer Service Center is the central point of contact in Europe, caring for the needs of current and prospective customers. Their value prepositions are fascination, perfection, responsibility, and quality. They are currently seeking to hire a Customer Service Representative with Spanish (m/f/d) in Maastricht.

What will be your key responsibilities:

  • Working in the Service24h department, which is available 365 days per year, 7 days a week, and 24 hours a day for our client's customers in need of roadside assistance
  • Answering incoming calls from customers requiring immediate assistance with their car
  • Offering help on the phone or if necessary coordinating assistance through our client’s authorized service providers
  • Being the most important point of reference between the customer and the company because of your ability to ensure customer concerns and inquiries are handled promptly, efficiently, and professionally

Working hours: 37.5 hours a week, shifts including nights and weekends

What experience should you have:

  • Higher vocational education
  • Business fluency in Spanish and English
  • Good written and verbal skills
  • Advanced negotiation skills
  • Computer literacy
  • Very good knowledge of Spanish culture and geography
  • Experience in customer care
  • Good understanding of customer satisfaction
  • Team player
  • Open-mindedness to a diversity of cultures
  • Ability to prioritize, analyze, plan and coordinate on high volumes
  • Effective multitasking ability

What do you get in return:

Our client offers you in exchange a job opportunity in an ambitious, professional, dynamic, and multicultural working environment, where people work to give their best, but have fun as well.
  • Generous relocation package including several weeks of housing and reimbursement for the first arrival, housing fee, and moving costs
  • Collective health insurance at discounted rates
  • Pension plan
  • Holiday allowance
  • Result-oriented bonus (variable payment) and shift allowance
  • Transportation plan: free bike every 3 years or; free public transport or; contribution to fuel costs
  • An extensive initial training at the beginning and a follow-up buddy program
  • Great chances for your personal and professional development
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