Customer Service Representative (with fluent Ukrainian and English)

Our Client is an international service company, specializing in business process outsourcing and customer experience. The company currently has more than 78,000 employees worldwide. They design, build and deliver end-to-end CX for many of the world’s most respected digital-born and leading vertical brands.

At this moment company are looking for Ukrainian and English-Speaking CUSTOMER SERVICE REPRESENTATIVES to join their Customer Support team. Together with this team, You will be working for the Company client, one of the biggest online accommodation providers worldwide.

What will be your key responsibilities:

In this position You will be responsible for:

  • Handling incoming phone calls and emails from website users;
  • Managing reservations, special requests and complaints and finding solutions to website user’s inquiries;
  • Working hours from Monday to Friday between 9:00-18:00.

What experience should you have:

So, if You have:

  • Excellent Ukrainian and English language skills (verbal and written);
  • Strong communication and administration skills;
  • Customer-focused approach;
  • Attentiveness, positive attitude;
  • Relevant permit to work in Lithuania;
  • Computer literacy and good MS Office knowledge;
  • Experienced in a target-based/KPI-driven environment is a plus,


What do you get in return:

  • Training program and remote work possibility (training will take place in Vilnius for 3 weeks, after which you will be able to work from anywhere in Lithuania);
  • Private Health insurance;
  • Wellbeing Program (such as Sports and well-being events and Feel-Good activities);
  • Performance-based monthly bonus;
  • Referral Bonus;
  • Modern office with table football, ping pong, game consoles, free snacks and bicycle storage;
  • Free Parking;
  • International and multicultural work environment,

If You think this job offer is just for You, we are waiting for Your CV!

Only selected candidates will be informed, confidentiality is guaranteed. By sending Your CV You express your consent that “Simplika“ would manage your personal data for your possible employment opportunities both at “Simplika“ and/or clients of “Simplika“. You have the right to cancel your agreement anytime; manage, change and/or ask to delete your provided personal data.

Mám zájem o tuto pozici

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