Customer Support Specialist - INTERNSHIP FOR STUDENTS

We are looking for a junior/trainee to join Internal Tietoevry ICT Operations team to extend our support capabilities.

What will be your key responsibilities:

We are looking for a new colleague to Customer Support Specialist role in our internal ICT operations team, who will:

  • monitor incoming customer requirements
  • perform customer requirements quality check and follow up
  • support end users by
  • direct communication with end users to understand their issues and requirements
  • fixing issues and fulfilling end user’s requirements (based on provided instructions in timely manner)
  • administer IT systems
  • keeping evidence of customer cases and applied solutions in ticketing systems
  • help to improve existing instructions and documentation
  • working further with customer issues database by analyzing them and creating overview reports
  • help with applications development by testing application features according to existing testing scenarios

What experience should you have:

  • passionate for learning and personal development
  • communicative team player, but also able to work independently
  • responsible and reliable
  • not afraid of IT (user IT knowledge is enough – you will learn )
  • fluent written and spoken English

What do you get in return:

  • Czech tutor introducing you into your new role
  • induction trainings and specialized courses
  • gaining experience in areas of

end user communication and support

  • remote cooperation with distributed international teams

IT service management
data analysis, etc.
to get you into understanding corporate business processes

  • help with learning and experiencing most frequent IT tools like Microsoft Technology Stack (Office 365, Teams, SharePoint, etc.), ServiceNow, Qlik Sense, ERP, etc.
  • home office as well as cozy equipped Ostrava TietoEVRY Towers office
  • flexible working hours up to 20 hours per week
  • career growth with possible future employment
Mám zájem o tuto pozici

Poslat nabídku na e-mail

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