Customer Support Specialist - INTERNSHIP FOR STUDENTS

We are looking for a new colleague to Customer Support Specialist role in our internal ICT operations team, who will:

• monitor incoming customer requirements
• perform customer requirements quality check and follow up
• support end users by
• direct communication with end users to understand their issues and requirements
• fixing issues and fulfilling end user’s requirements (based on provided instructions in timely manner)
• administer IT systems
• keeping evidence of customer cases and applied solutions in ticketing systems
• help to improve existing instructions and documentation
• working further with customer issues database by analyzing them and creating overview reports
• help with applications development by testing application features according to existing testing scenarios

• passionate for learning and personal development
• communicative team player, but also able to work independently
• responsible and reliable
• not afraid of IT (user IT knowledge is enough – you will learn )
• fluent written and spoken English

• Czech tutor introducing you into your new role
• induction trainings and specialized courses
• gaining experience in areas of

end user communication and support

• remote cooperation with distributed international teams

IT service management
data analysis, etc.
to get you into understanding corporate business processes

• help with learning and experiencing most frequent IT tools like Microsoft Technology Stack (Office 365, Teams, SharePoint, etc.), ServiceNow, Qlik Sense, ERP, etc.
• home office as well as cozy equipped Ostrava TietoEVRY Towers office
• flexible working hours up to 20 hours per week
• career growth with possible future employment