Customer Support Specialist - INTERNSHIP FOR STUDENTS - Czech Republic

We are looking for a junior/trainee to join Internal Tietoevry ICT Operations team to extend our support capabilities.

What will be your key responsibilities:

We are looking for a new colleague to Customer Support Specialist role in our internal ICT operations team, who will:

monitor incoming customer requirements
perform customer requirements quality check and follow up
support end users by
direct communication with end users to understand their issues and requirements
fixing issues and fulfilling end user’s requirements (based on provided instructions in timely manner)
administer IT systems
keeping evidence of customer cases and applied solutions in ticketing systems
help to improve existing instructions and documentation
working further with customer issues database by analyzing them and creating overview reports
help with applications development by testing application features according to existing testing scenarios

What experience should you have:

passionate for learning and personal development
communicative team player, but also able to work independently
responsible and reliable
not afraid of IT (user IT knowledge is enough – you will learn )
fluent written and spoken English

What do you get in return:

Czech tutor introducing you into your new role
induction trainings and specialized courses
gaining experience in areas of

end user communication and support

remote cooperation with distributed international teams

IT service management
data analysis, etc.
to get you into understanding corporate business processes

help with learning and experiencing most frequent IT tools like Microsoft Technology Stack (Office 365, Teams, SharePoint, etc.), ServiceNow, Qlik Sense, ERP, etc.
home office as well as cozy equipped Ostrava TietoEVRY Towers office
flexible working hours up to 20 hours per week
career growth with possible future employment

Mám zájem o tuto pozici

Poslat nabídku na e-mail

Další pozice v oboru Zákaznický servis, region Czech Republic

Procurement with French

Manuvia Expert Recruitment
Prague
By agreement

We are currently looking for detail oriented, well organized and communicative candidates with fluent French and English for the position Procurement Specialist. You will be in daily communication…

Procurement with French

Media Executive

KINDRED GROUP
Praha hl.m.
Dohodou

V Publicis Groupe pomáháme klientům stavět online i offline byznys a učíme je používat nejnovější nástroje zvyšování návštěvnosti a profitu. Přidej se do našeho týmu konzultantů, který se stará o…

Media Executive

Administrativní práce - zákaznický disponent (ž/m)

HOFMANN WIZARD
Plzeňský kraj
Dohodou

Domluvíte se dobře anglickým nebo německým jazykem a baví Vás komunikovat se zákazníky? Pak jste to možná právě Vy, koho hledáme do našeho týmu logistiků!

Administrativní práce - zákaznický disponent (ž/m)